IHSS Care Providers and IHSS Recipients can now access the California Department of Social Services' Electronic Services Portal to get real-time timesheet and payment status information. Using the Electronic Services Portal (ESP) reduces the wait time between mailing a timesheet at the end of a pay period and when the check is delivered. And, by registering on the ESP, you will be able to:
• View your timesheet and payment statuses
• Enter and submit timesheets
• No longer mail paper timesheets
• Request additional timesheets
• Enroll in direct deposit
• Claim sick leave
Check out these helpful videos & brochures regarding the ESP:
Having Problems Using the ESP?
Contact the ESP Help Desk at 1-866-376-7066 (Option 4) when recipients or providers experience problems with the ETS, such as:
- Connectivity, Navigation and System Performance
- Password Resets
- Registration and Enrolling for timesheets
- Filling out or approving timesheets
- General Questions about the ETS
Paper timesheets are still available for recipients and providers that do not wish to use the electronic or telephonic system. Paper timesheets are generated and mailed after the payment of the prior pay period, except when a new provider is issued timesheets, sometimes in a batch, to catch them up to the current pay period. When the paper timesheet is completed and signed by the provider and reviewed and signed by the recipient, it is mailed to the Timesheet Processing Facility (TPF) located in West Sacramento, CA. Processing the timesheet and issuing a check can take 7 to 10 days.
Telephonic Timesheet System
The Telephonic Timesheet System (TTS) is another option available to recipients that may not have internet access, or are blind or have visual impairments that make reviewing and signing a timesheet difficult. When a recipient signs up for the TTS, their provider(s) can opt send in a paper timesheet or use the ESP. Recipients will have to notify the Fresno IHSS program that they want to use the TTS, by calling PARCC 1-559-600-6666. When talking with a PARCC representative, the recipient will also have to provide their IHSS Case Number and choose a Recipient Authentication Number (RAN) which is similar to a PIN in order to sign up for the TTS.
When the provider submits their timesheet on the ESP or by mail to the Timesheet Processing Facility (TPF), the recipient will be called by the TTS to verify the hours claimed on the timesheet and approve payment. Please read the TTS for ETS Overview handout before signing up.
Important Facts to Know About the TTS:
- The TTS will attempt to call the recipient three times.
- If the recipient's phone number is disconnected or the recipient has not answered or called in on their own, the Fresno IHSS office will be notified.
- If the recipient forgets their RAN or makes three attempts to enter an incorrect RAN, the TTS will lock the recipient out and they will need to call PARCC to change the RAN.
- If the recipient signs the provider's paper timesheet, the TTS will not call them.
- If the recipient does not approve the timesheet, it will still be paid.
TTS Assistance Line Support
The TTS makes automated calls to recipients for timesheet approvals from 8:00 a.m. to 7:00 p.m. (PST), Monday through Friday, excluding holidays. Recipients can call on their own to approve any submitted timesheets from 8:00 a.m. to 7:00 p.m. (PST), Monday through Friday. Calls made to the TTS outside of the hours listed will not be processed by the system or by an Assistance Line representative and recipients will have to call back during hours of operation. Live representatives are available from 8:00 a.m. to 5:00 p.m. (PST), Monday through Friday, excluding holidays. The Assistance Line phone number is 1-844-576-5445.
As an IHSS Care Provider, you can request that your payments are automatically deposited into your checking or savings account instead of being sent to you through the mail. What are the advantages of direct deposit? Your payroll checks can't get lost in the mail or stolen from your mailbox, purse or pocket. You may have access to your money sooner because you don't have to wait for the check to arrive through the mail.
Direct Deposit Online Enrollment Service is Now Available!
Beginning February 12th, 2018, IHSS Care Providers now have the option of enrolling for Direct Deposit Online! The new Online Direct Deposit Enrollment Service allows current, active IHSS/WPCS providers in all California counties the ability to electronically enroll, change or dis-enroll by using the website, instead of using a paper form.
All IHSS Providers are eligible for direct deposit if they meet the following requirements:
- You must be registered on the ESP Website
- You must be actively working for an IHSS and/or WPCS recipient
- Have an open checking or savings account
- Have your Bank Name, Account Number and the Routing Number
If you would like to enroll via paper form you can Download Direct Deposit Forms. Please remember that you must submit a separate form for each IHSS Recipient that you want payments to be directly deposited for. If there are no timesheets submitted for 60 days, you will be dis-enrolled from direct deposit and will have to re-enroll. Once all sections of the form are complete please sign, date and mail to:
Provider Forms Processing Center
PO Box 1697
West Sacramento, CA 95691-6697
If you have questions about IHSS Direct Deposit, you can call the Provider Direct Deposit Help Desk during business hours at 1-866-376-7066 (select option 2 for Direct Deposit assistance).