Our Provider & Recipient Call Center (PARCC) will not be available for calls from Tuesday, July 9th through Sunday, July 14th. We will be available beginning Monday, July 15th to receive calls again. We apologize for the inconvenience.
IHSS Recipients please note that this will not affect IHSS phone lines. Social Workers will still be available.
Effective January 15th, 2019
Our Provider and Recipient Call Center will no longer provide timesheet or check status. This information can be viewed 24 hours a day online, on the Electronic Services Portal (ESP)
Please note that the state of CA has ten (10) business days to issue a payment to you from the date your timesheet is received at the timesheet processing facility. If you have not received your paycheck ten (10) business days after your check was issued, call the Provider & Recipient Call Center (PARCC) at (559) 600-6666 option 4 for directions on how to request a Stop Payment of the check that was not received and have a new check reissued. For more information on timeframes, please see Where is My Paycheck
For assistance with the ESP call 1-866-376-7066
Effective February 1st, 2019
We will no longer be accepting the following forms in our Public Authority Office Lobby:
Direct Deposit (see form for return instructions)
Signed, completed forms can be submitted by:
USPS mail to:
Department of Social Services
IHSS - Public Authority
P.O. Box 1912
Fresno, CA 93718-1912
IHSS - Public Authority
Need to Report Information or Submit a Request? Look at our New Self-Service Options!!
As an IHSS Care Provider (or recipient) you can now request certain changes without having to come in to the office or call us! Now you can:
Sign up for Direct Deposit (see form for return instructions)
Timesheet & Payroll Information
New! Electronic Services Portal (ESP)
IHSS Care Providers and IHSS Recipients can now access the California Department of Social Services' Electronic Services Portal to get real-time timesheet and payment status information? Using the Electronic Services Portal (ESP) reduces the wait time between mailing a timesheet at the end of a pay period and when the check is delivered.
And, by registering on the ESP, you will be able to:
• View your timesheet and payment statuses
• Enter and submit timesheets
• No longer mail paper timesheets
• Request additional timesheets
• Enroll in direct deposit
• Claim sick leave
The new website is accessible by smartphone, tablet, laptop or computer. All you need is internet access and your own personal email address.
If you need additional assistance with the ESP, please contact the Electronic Timesheet Help Desk at 1-866-376-7066 (select option 4)
For more information, see Timesheet Options for IHSS Care Providers
What is the IHSS Public Authority and what do we do?
The Public Authority was established per State mandate to act as Employer of Record for In-Home Supportive Services (IHSS) Care Providers. The Public Authority negotiates with the Provider's Union SEIU 2015 to set wages, benefits and working conditions for the IHSS Care Providers. The Public Authority also maintains a Provider Registry to help the IHSS Recipients find Care Providers so they can remain in their home safely and independently.
IHSS Care Providers offer assistance to eligible aged, blind and disabled individuals to live safely and independently in comfort of their own homes. The IHSS provider is chosen by the client, and works in the client's home to do those tasks the client cannot do for themselves.
Our IHSS Care Provider Registry maintains a database of Care Providers that have been screened and trained by the Public Authority. The Provider Registry helps link IHSS recipients to providers. When an IHSS recipient asks for help to find a provider, the Public Authority matches providers in the Registry to the recipient's physical location, authorized tasks and work schedule. Since the recipient is the employer, the recipient will interview providers and make a decision on who they will hire. Recipients can also fire a provider at will.
SEIU Local 2015 (Union)
Being an IHSS Provider makes you a member of the SEIU Local 2015. Do you have a question about Healthcare Benefits or other issues? Please contact SEIU by phone or visit the office located at:
1943 N Gateway Blvd. Suite 101
Fresno, CA 93727
Report IHSS Fraud
Speak up! Join the IHSS Advisory Committee
Would you like to have a say in the care that you provide or receive? Or discuss issues and changes in the IHSS Program? By attending monthly IHSS Advisory Committee meetings you will have the opportunity to provide input from the perspective of the Care Provider and Recipient. Learn more about the IHSS Advisory Committee here.
IHSS Public Authority Provider & Recipient Call Center
(PARCC) at: (559) 600-6666 option 4