Please Be Advised:
The IHSS Provider & Recipient Call Center (PARCC) is experiencing high call volumes & longer wait times.
Please utilize self-service options whenever possible, such as submitting forms by email or accessing the Electronic Service Portal (ESP) for timesheet & payment information.
What is the IHSS Public Authority and what do we do?
The Public Authority was established per State mandate to act as Employer of Record for In-Home Supportive Services (IHSS) Care Providers. The Public Authority negotiates with the Provider's Union SEIU 2015 to set wages, benefits and working conditions for the IHSS Care Providers. The Public Authority also maintains a Provider Registry to help the IHSS Recipients find Care Providers so they can remain in their home safely and independently.
IHSS Care Providers offer assistance to eligible aged, blind and disabled individuals to live safely and independently in comfort of their own homes. The IHSS provider is chosen by the client, and works in the client's home to do those tasks the client cannot do for themselves. More information on how to enroll to be an IHSS Care Provider
Our IHSS Care Provider Registry maintains a database of Care Providers that have been screened and trained by the Public Authority. The Provider Registry helps link IHSS recipients to providers. When an IHSS recipient asks for help to find a provider, the Public Authority matches providers in the Registry to the recipient's physical location, authorized tasks and work schedule. Since the recipient is the employer, the recipient will interview providers and make a decision on who they will hire. Recipients can also fire a provider at will. More information on how to apply to be an IHSS Public Authority Registry Provider
SEIU Local 2015 (Union)
Being an IHSS Provider makes you a member of the SEIU Local 2015. Do you have a question about Healthcare Benefits or other issues? Please contact SEIU by phone or visit the office located at:
1943 N Gateway Blvd. Suite 101
Fresno, CA 93727
Report IHSS Fraud
Speak up! Join the IHSS Advisory Committee
Would you like to have a say in the care that you provide or receive? Or discuss issues and changes in the IHSS Program? By attending monthly IHSS Advisory Committee meetings you will have the opportunity to provide input from the perspective of the Care Provider and Recipient. Learn more about the IHSS Advisory Committee here.
IHSS Public Authority Provider & Recipient Call Center
(PARCC) at: (559) 600-6666 option 4