In-Home Supportive Services

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EVV & ESP Information Sessions

The California Department of Social Services (CDSS) is teaming up with the Fresno County IHSS & Public Authority to provide Information Sessions for the public.  Recipients and providers who need additional information or in-person assistance may register on Eventbrite for an Information Session.  There will be 3 sessions on each date listed on Eventbrite.  Attendance is not mandatory!

UPDATE:  Information Sessions previously scheduled for March 18th and March 19th are CANCELLED.  We apologize for any inconvenience.

Attendees are encouraged to view the videos about EVV and the ESP before coming to the Information Session.  Videos are available in the links here:  EVV Webcasts     EVV Training and Webinars

Self-Help for Walk-Ins

These additional opportunities for in-person assistance that were scheduled for Monday or Wednesday mornings in March and April have also been CANCELLED and may be rescheduled at a future date.  We apologize for any inconvenience.

Timesheet Changes Notice 

 Recipients and providers who still use paper timesheets may continue to do so through April.


Beware of flyers or offers from individuals offering to assist you with IHSS timesheets or registration for the Electronic Services Portal (ESP)!  Fresno County IHSS, the Public Authority and SEIU 2015 do not charge for helping anyone fill out timesheets or for ESP registrations.  All flyers issued by Fresno County IHSS, the Public Authority or SEIU 2015 will have appropriate logos or seals.  

Please call IHSS at (559) 600-6666 if you receive a flyer that may be suspicious.  Do not share your personal information with unauthorized individuals, including your name, date of birth, home address, phone number, Social Security number or IHSS case number. 

 How Do I Get an Email Account?

Some cable and cell service carriers may also have email services, but if you change carriers,  that email account may no longer be accessible after you leave that service plan and you could miss out on notifications from the ESP.  There are several entities that offer free email services, such as Google, and would not be impacted if you change service carriers for cable, phone or internet.


**Paper Timesheets are Going Away**

Are you ready?  Have you enrolled on the Electronic Services Portal (ESP)? 

Electronic Visit Verification (EVV) will be going live in Spring 2020 and paper timesheets will no longer be available.  Providers must fill out and submit their timesheets on the ESP or Telephonic Timesheet System (TTS) for recipient approval.  Recipients will review and approve timesheets through the ESP or by TTS!  Read more about EVV and other news.

Online IHSS Referral for Application

Individuals interested in learning more about the IHSS program or that would like to refer themselves or make a referral on the behalf of someone else can now do so online!  Complete the online referral for application and an IHSS Social Worker will call within 1-3 business days to complete an application by phone.  **For Fresno County Residents Only**

Fresno County In-Home Supportive Services (IHSS)Sequoia Bldg front entrance

The In-Home Supportive Services (IHSS) program arranges for and helps pay for services to enable elderly, blind or disabled persons to live safely and independently in their own homes. The Fresno County IHSS program is considered an alternative to out-of-home care, such as nursing homes or board and care facilities. The types of services that can be authorized through IHSS are chores and related services (such as housecleaning, meal preparation, laundry and grocery shopping), and personal care services (such as bowel and bladder care, bathing and paramedical services).

How the IHSS Program Works

  • After you apply, a social worker will conduct a home visit to discuss your need for IHSS and determine if you are eligible. 
  • Based on your ability to safely perform certain tasks for yourself, the social worker will assess the types of services IHSS pays for, your level of need and the number of hours that will be authorized for each service.
  • This assessment will include information given by you, if when necessary, your family, care givers, physician or other licensed health care professional.
  • As part of the application process, you will have to provide IHSS with a Health Care Certification form completed by your physician.
  • You will be notified if IHSS has been approved or denied.  If denied, you will be notified of the reason for the denial.  If approved, you will be notified of the services and number of hours per month that have been authorized to you.
  • If you are approved for IHSS, you must hire someone (care provider) to perform the authorized services.  You will be considered your care provider's employer and, it is your responsibility to hire, train, supervise and fire your care providers.
  • If you are not able to locate a care provider on your own, Fresno County IHSS Public Authority (PA) can give you a list of eligible providers to interview.  The PA also has social workers that can assist with the interview process.
  • The IHSS programs has two pay periods a month, the 1st to 15th and 16th to the last day of the month.  See Provider Payments for more information.

 Be an IHSS Advisory Council Member!

The Fresno County IHSS Advisory Committee (IHSS AC) meets on a monthly basis and is dedicated to enhancing the lives of the blind, disabled, and aging community and those who provide for their care. The IHSS AC is a collaboration of the County of Fresno, community agencies and the public.

 Preparing for Power Outages

In recent months, high winds and dry conditions in many areas have heighted fire risks causing your electric company to shut off power in many areas.  The California Department of Social Services (CDSS) has created checklists of steps you can take prior to an outage to make sure both you and your provider are prepared. 

Contact Us!

If you have questions about the IHSS program, call us at (559) 600-6666 or send us an email.