Electronic Visit Verification (EVV) is here!
As of Spring 2020, all Fresno County IHSS Recipients & their Care Providers are required to submit & approve their timesheets either online via the Electronic Services Portal (ESP), or by phone via the Telephone Timesheet System (TTS).
No more paper timesheets!
As a Care Provider you can get paid faster, especially if you use Direct Deposit!
No more mail time, postage fees or lost or damaged timesheets!
Less chance of errors & violations with automatic system warnings!
No more phone calls to check on payment or timesheet status!
IHSS Care Providers and IHSS Recipients can now access the California Department of Social Services' Electronic Services Portal to get real-time timesheet and payment status information. Using the Electronic Services Portal (ESP) reduces the wait time between mailing a timesheet at the end of a pay period and when the check is delivered. And, by registering on the ESP, you will be able to:
• View your timesheet and payment statuses
• Enter and submit timesheets
• No longer mail paper timesheets
• Request additional timesheets
• Enroll in direct deposit
• Claim sick leave
Check out these helpful videos & brochures regarding the ESP:
Need Assistance With Using the ESP?
Contact the ESP Help Desk at 1-866-376-7066 if you are experiencing problems with the ETS, such as:
Connectivity, Navigation and System Performance
Registration and Enrolling for timesheets
Filling out or approving timesheets
General Questions about the ETS
Telephone Timesheet System (TTS)
The TTS is a self-service, telephone system that allows IHSS Recipients and Care Providers to submit and approve their timesheets by telephone. In addition to submitting timesheets, Care Providers are able to listen to timesheet status. The TTS is a good option for those who may not have internet access, or are blind or have visual impairments that make reviewing and approving an electronic timesheet difficult. The TTS is available in English, Spanish, Chinese and Armenian.
To register for the TTS, non-blind and non-visually impaired recipients and providers will call 833-DIALEVV TTS or 833-342-5388
Blind or visually impaired recipients who speak English or Spanish who require voice interaction that will utilize the 'Press or Say' functionality will call the accommodations line at 844-576-5445
TTS Assistance Line SupportTTS Line: 833-DIALEVV TTS or 833-342-5388
TTS Accommodations Line: 844-576-5445
As an IHSS Care Provider, you can request that your payments are automatically deposited into your checking or savings account instead of being sent to you through the mail. What are the advantages of direct deposit? Your payroll checks can't get lost in the mail or stolen from your mailbox, purse or pocket. You may have access to your money sooner because you don't have to wait for the check to arrive through the mail.
Direct Deposit Online Enrollment Service is Now Available!
Beginning February 12th, 2018, IHSS Care Providers now have the option of enrolling for Direct Deposit Online! The new Online Direct Deposit Enrollment Service allows current, active IHSS/WPCS providers in all California counties the ability to electronically enroll, change or dis-enroll by using the website, instead of using a paper form.
All IHSS Providers are eligible for direct deposit if they meet the following requirements:
- You must be registered on the ESP Website
- You must be actively working for an IHSS and/or WPCS recipient
- Have an open checking or savings account
- Have your Bank Name, Account Number and the Routing Number
If you would like to enroll via paper form you can Download Direct Deposit Forms. Please remember that you must submit a separate form for each IHSS Recipient that you want payments to be directly deposited for. If there are no timesheets submitted for 60 days, you will be dis-enrolled from direct deposit and will have to re-enroll. Once all sections of the form are complete please sign, date and mail to:
Provider Forms Processing Center
PO Box 1697
West Sacramento, CA 95691-6697
If you have questions about IHSS Direct Deposit, you can call the Provider Direct Deposit Help Desk during business hours at 1-866-376-7066 (select option 2 for Direct Deposit assistance).