Laptop, phone

Resources for Fresno County IHSS Care Providers

Electronic Services Portal (ESP)

Track timesheet and view payment status
Check timesheet history
Request supplemental timesheets (if applicable)
Recipients can approve timesheets online
Providers can submit timesheets directly online
Complete a paid sick leave request
Enroll, change or dis-enroll in Direct Deposit

Department of Social Services IHSS Service Desk for Providers & Recipients
(866) 376-7066

The IHSS Service Desk is available to help those recipients and providers that need assistance with the Electronic Services Portal Website. Please contact the IHSS Service Desk at (866) 376-7066 during normal business hours of 8am- 6pm Monday through Friday, excluding major holidays.

Option 1: Direct Deposit
Option 2: Garnishments
Option 3: Telephonic Timesheet Assistance
Option 4: Electronic Services Portal
Option 5: Timesheet Status
Option 6: General Questions

Fresno County IHSS Provider and Recipient Call Center (PARCC)
(559) 600-6666

The Fresno County Provider & Recipient Call Center (PARCC) is available to help recipients and providers with general program information as well as to make certain changes/report information. Please contact PARCC at (559) 600-6666 option 4 for any of the following requests:

  • Report a termination, reinstatement or period of leave 
  • Schedule or reschedule New Provider Orientation
  • Update your Registry Information
  • Reschedule your Registry Training
  • Enroll in the IHSS Care Provider Registry
  • Request a list of IHSS Registry Care Providers
  • Order paper timesheets
  • Request a duplicate W-2
  • Request a W4/DE4    

Or one of the other available options:

Option 1: Apply for IHSS Services / Speak with Social Worker
Option 2: Info on Electronic Services Portal
Option 3: Violation Information Line


Report Abuse

Adult Protective Services Care Line
(559) 600-3383 or (800) 418-1426

Report Elder Abuse

Child Protective Services Hotline
(559) 600-8320    

Report Child Abuse


IHSS Care Provider Benefits

SEIU Local 2015 (Union)

Being an IHSS Provider makes you a member of the SEIU Local 2015. Do you have a question about Healthcare Benefits or other issues? Please contact SEIU by phone or visit the office located at:

1943 N Gateway Blvd. Suite 101
Fresno, CA 93727
(855) 810-2015

Health Care Medical & Dental Trust

Provides information regarding your eligibility, enrollment status, hours, waitlist number, premium and benefit information.

Physical Address:
6200 Village Parkway, Suite 201
Dublin, California 94568

Mailing Address:
P.O. Box 9026
Pleasanton, California 94566

(800) 824-3316
Fax: (925) 803-8780

The Health Care & Trust have English, Spanish & Russian Speakers available; Monday-Friday 8:00am-5:00pm OR Email ihss@dublinsure.com

Community Resources

 

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