Welcome to the Consumer and Provider Downloads page. From this page, you can download our brochures, posters, Consumer Handbook, Provider Directory (English, Spanish, and Hmong, in Regular and Large Print,) and much more.
Managed Care Brochures, Posters, and Handouts
Consumers: Please feel free to download brochures, posters, and handouts in the size best suited to your needs. The standard font size for documents is 12 point. Most documents are also provided in a large print format, which are typed in 18 point font. All of our documents have been designed to print on regular 8.5x11 sheets of paper.
Providers: Large Print documents are provided here as required. They generally only need to be made available to consumers by request. Otherwise, please print out and use the original/regular font size brochures to print out and have available in your waiting area.
- Consumer Handbook Provider Listing Poster
- Consumer Handbook - Large Print
- Consumer Handbook - Section II
- Consumer Handbook - Section II - Large Print
- Provider Directory - English Large
- Notice of Privacy Practices Brochure
- Notice of Privacy Practices
- Notice of Privacy Practices - Large Print
- If You Are Not Satisfied Poster
- If You Are Not Satisfied Poster - Large Print
- Advance Directives - Large Print
- Appeals Brochure - Large Print
- Suggestions Brochure - Large Print
- Change of Provider Brochure - Large Print
- Grievance Brochure - Large Print
- Therapeutic Behavioral Services (TBS) Brochure
- Rights for Individuals in Mental Health Facilities