Consumer Access to Mental Health Services

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The Fresno County Mental Health Plan is available to respond to your mental health needs 24 hours a day, seven days a week. If you do not have an emergency mental health condition, you can call the Mental Health Plan at 1-800-654-3937. You can call this toll-free number at any time of the day or night to ask questions or request mental health services. You can also call to get information on filing a grievance.

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If you are experiencing a psychiatric emergency, you need to get help as soon as possible. You should either call 911 or go to the nearest hospital emergency room. If you are not sure that this is an emergency, call 1-800-654-3937. The clinician who is on duty will give you information and help you decide what you should do.

For emergency adult outpatient needs you may come to Metro Services at 4441 E. Kings Canyon. Metro Services is open Monday through Friday from 8:00 A.M. to 5:00 P.M. When Metro Services is not open, you may also come to the UCWC (Urgent Care Wellness Center) at 4411 E. Kings Canyon. Both Metro Services and the UCWC are near the intersection of Kings Canyon and Cedar.

If you come to the emergency room for mental health care or are taken there by someone else, you will be evaluated by a mental health professional. They will try to determine if you are in danger of hurting yourself or others or if you are not able to take care of your basic necessities (food, clothing, shelter). If this is so, they may place you on what is called a “5150 hold”, which allows the mental health staff to hold you for up to 72 hours.

If you or your family are interested in learning more about the services of the Mental Health Plan, you can get a copy of the Consumer Handbook at any of the Mental Health Plan service sites. You can download a copy of the Consumer Handbook from the Consumer Downloads page. The Consumer Handbook is also available in Spanish and Hmong. Audio and large print versions are available upon request. Please call the Mental Health Plan at 1-800-654-3937 to get a copy.

The Mental Health Plan can give you a list of private providers who have a contract to provide mental heath services to Medi-Cal beneficiaries. You can call the Mental Health Plan at 1-800-654-3937 to get a copy of this list, or you can go to the Provider Directory page to download a copy.

If you are not satisfied with the person who is providing your mental health services, you may request a change of provider. Copies of the Change of Provider form are available at all mental health services sites, or you can download the Change of Provider form from the Consumer Downloads page. When you have filled in the form, please send it to Managed Care—the address is on the form.

If you are not satisfied with the mental health services that you are received from the Mental Health Plan, you may file a Grievance, or Appeal. For information about the grievance and appeal process, please download a copy of the Consumer Handbook from the Consumer Downloads page, or call the MHP at 1-800-654-3937. You can pick up copies of the forms we use for Grievances, or Appeals at any mental health service site. The Grievance and Appeals forms can also be downloaded from the Consumer Downloads page. When you have filled in the form, please send it to Managed Care—the address is on the form.

As you can imagine, people have a lot of questions about the mental health services we provide. Please click on FAQ to view the questions we get most often. If you have other questions that are not on this list, please e-mail them to us by submitting this Feedback Form or call 1-800-654-3937.

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