Senior Resource Center
2025 E Dakota Ave, 2nd Floor, Fresno, CA 93726
Office Hours: 8am to 5pm
IHSS Public Authority Provider & Recipient Call Center
(PARCC): (559) 600-5749 or (559) 600-6666 option 4
or send us an email!
What is the IHSS Public Authority and what do we do?
The Public Authority was established per State mandate to act as Employer of Record for In-Home Supportive Services (IHSS) Care Providers. The Public Authority negotiates with the Provider's Union SEIU 2015 to set wages, benefits and working conditions for the IHSS Care Providers. The Public Authority also maintains a Provider Registry to help the IHSS Recipients find Care Providers so they can remain in their home safely and independently.
Become an IHSS Care Provider
IHSS Care Providers offer assistance to eligible aged, blind and disabled individuals to live safely and independently in comfort of their own homes. The IHSS provider is chosen by the client, and works in the client's home to do those tasks the client cannot do for themselves.
Join our IHSS Care Provider Registry
Our IHSS Care Provider Registry maintains a database of Care Providers that have been screened and trained by the Public Authority. The Provider Registry helps link IHSS recipients to providers. When an IHSS
recipient asks for help to find a provider, the Public Authority matches providers in the Registry to the recipient's physical location, authorized tasks and work schedule. Since the recipient is the employer, the recipient will interview providers and make a decision on who they will hire. Recipients can also
fire a provider at will.
Timesheet & Payroll Information
New! Electronic Timesheet System (ETS)
Did you know that IHSS Care Providers and IHSS Recipients can now access the California Department of Social Services' Timesheet System to get real-time timesheet and payment status information? Using the Electronic Timesheet System (ETS) reduces the wait time between mailing a timesheet at the end of a pay period and when the check is delivered.
And, by registering on the ETS, you will be able to see the most current information 24/7:
- Timesheet Status
- Payment Status
- Payment History (last 3 months)
The new website is accessible by smartphone, tablet, laptop or computer. All you need is internet access and your own personal email address.
For more information see Timesheet Options
If you have other questions about your timesheets you can call the Provider & Recipient Call Center (PARCC) at (559) 600-5749
Where is my Paycheck?
If you have not received your timesheet or paycheck and would like more information regarding processing times you can get more info here.
Overtime, Violations & The Dispute Process
As of July 2016, all timesheets submitted by IHSS providers are being evaluated for possible
violations. At this time, the IHSS Violations Team is calling and counseling providers when they
submit timesheets that receive a violation to help them understand the new rules. Each timesheet turned in for payment is evaluated to ensure that it meets the overtime rules. If the timesheet does not meet the rules, the provider will receive a violation. For more information on overtime, violations, the dispute process please see Violations & Dispute Process
If you have questions about a violation, please call the Provider and Recipient Call Center (PARCC) at (559) 600-5749, and ask to speak to the Violations Team or call (559) 600-6666 option 3
Forms for IHSS Care Providers
in the event that you need to update information or request changes (such as an address change) as an IHSS Care Provider please see our list of available forms here.
SEIU Local 2015 (Union)
Being an IHSS Provider makes you a member of the SEIU Local 2015. Do you have a question about Healthcare Benefits or other issues? Please contact SEIU by phone or visit the office located at:
4928 E. Clinton Way, Suite 105
Fresno, CA. 93727
Report IHSS Fraud
Speak up! Join the IHSS Advisory Committee
Would you like to have a say in the care that you provide or receive? Or discuss issues and changes in the IHSS Program? By attending monthly IHSS Advisory Committee meetings you will have the opportunity to provide input from the perspective of the Care Provider and Recipient. Learn more about the IHSS Advisory Committee here.
Questions? Contact Us!
IHSS Public Authority Provider & Recipient Call Center (PARCC): (559) 600-5749
or send us an email!