Americans with Disabilities Act (ADA)

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County of Fresno Americans with Disabilities Act and California Building Code Title 24 Grievance and Complaint Procedure

Policy

The County of Fresno strives to ensure all citizens with disabilities have equal access to County facilities and services.

Procedures

Grievance/Complaint Definition

This Grievance/Complaint Procedure was established to meet the requirements of the Americans with Disabilities Act . It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability regarding access to Fresno County facilities, services, programs, etc.
The Fresno County Management Directive, Section 210, Discrimination Complaint Procedures governs employment–related complaints of discrimination. These matters will be referred to Personnel Services, Labor Relations Division at (559)600-1840.

Grievance/Complaint Process

Disability discrimination complaints may be submitted verbally or in writing. Complaints shall contain the complainant’s name and contact information. Complaint should also contain the date, location, and description of the problem or violation.

The Complaint should be submitted by the Complainant or his/her designee(s) as soon as possible, but no later than 60 calendar days after the discovery of the alleged violation.
Submit Complaints to: Patty Alves, ADA Community Liaison (ADACL) Fresno County Department of Public Works and Planning 2220 Tulare Street, 6th Floor Fresno, CA 93721 Phone: (559) 600-4303 Fax: (559) 455-4601 Toll Free: (800) 742-1011 E-mail: palves@co.fresno.ca.us.

Intake/Referral Process

Complaints will be taken on a County of Fresno Grievance/Complaint Intake Form. The complainant will be notified of receipt of the Complaint. In the event a Complaint is submitted verbally to the ADACL, no additional notice of receipt will be required.

Within seven (7) business days of receipt of the Complaint, the ADACL will determine if the Complaint is within the County’s jurisdiction and will notify the complainant of the following:

  • Within the County’s jurisdiction - the Complaint will be referred to the appropriate section or department.
  • Outside the County’s jurisdiction - the complaint will be advised that the matter is outside of the County’s jurisdiction and the Complaint will be forwarded to the appropriate entity (e.g. City of Fresno, County of Madera) or the complainant will be provided contact information for that entity.

Review Process

Within 15 business days of the referral, the complainant will be contacted by the department assigned the referral to discuss possible resolution and/or to request additional information if needed. 

Determination

Within 30 business days following the Review, the ADACL or assigned department representative will provide a response to the complainant .The response will serve to provide the complainant the determination made in regard to Complaint, including the anticipated timeline of expected resolution, if applicable. Every reasonable attempt will be made by the County of Fresno to remedy the Complaint in a timely manner in accordance with all lawful codes, ordinances, regulations and County policies. RETENTION OF DOCUMENTATION: All forms, correspondence and documentation are to be retained for three (3) years. 

Grievance/Complaint Form

ADA Transition Plan for County Maintained Roads

(Currently under review. Please check back later.)

For more information

Questions and complaints regarding equal access to County facilities and services should be submitted to:

Steve E. White
Department of Public Works and Planning
2220 Tulare Street, 6th Floor
Fresno, CA 93721

Phone: (559) 600-4303
Fax: (559) 455-4601
Toll Free: (800) 742-1011
Email: pwpada@co.fresno.ca.us

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