General Information

Contact Dept

  • Address:
    2135 Fresno Street, Suite 100
    Fresno, CA 93721
  • DSS Case Information:
    (559) 600-1377 or toll-free (877) 600-1377. To speak to a worker call (559) 600-9980 or toll free (855) 832-8082 between 7:30am-4:30pm.
  • Child Protective Services Hotline:
    (559) 600-8320 and / or (559) 266-2463 Fax Number
  • Elder Abuse/Adult Protective Services Hotline:
    1 (800) 418-1426 or (559) 600-3383 or (559) 230-1976 (Fax Number)
  • Email Department

  

IHSS Header

 

The In-Home Supportive Services (IHSS) program arranges for and helps pay for services to enable elderly, blind or disabled persons to live safely and independently in their own homes. The Fresno County IHSS program is considered an alternative to out-of-home care, such as nursing homes or board and care facilities. The types of services that can be authorized through IHSS are chores and related services (such as housecleaning, meal preparation, laundry and grocery shopping), and personal care services (such as bowel and bladder care, bathing and paramedical services). Recipients of IHSS must receive supplemental Security Income (SSI) or meet other income eligibility requirements.  To apply for services, please visit the IHSS office in-person or call us at (559) 600-5749.

 
Fresno Co IHSS Sequoia Bldg  

Office Location:
Sequoia Building
3
821 North Clark St
Fresno, CA  93726


Mailing Address:
PO Box 1912
Fresno CA 93718-1912

Contact Us:
Main:  (559) 600-6666
Fax:  (559) 600-5400

Provider & Recipient Call Center
(559) 600-5749

 

Provider Enrollment Agreement Due by April 29 2017

In accordance with the mandates set by the California Department of Social Services (CDSS), all active providers that work for In-Home Supportive Services (IHSS) or Waiver Personal Care Services (WPCS) must have an updated version of the Provider Enrollment Agreement (SOC 846) on file before April 29, 2017

Providers that fail to review, sign and return an updated form postmarked by the due date will be considered ineligible to work for their recipients and will not be paid starting July 1, 2017.  Updated forms will be accepted after July 1, 2017 and providers will be reinstated to work, but with the following restrictions:

  • If the updated SOC 846 is received postmarked on or before July 31, 2017, the provider will be eligible for retroactive pay for all authorized services that they provided to an eligible IHSS or WPCS recipient during the month of July 2017 ineligible period.

  • If the updated SOC 846 is received postmarked on or after August 1, 2017, the provider will only be paid for authorized services provided on and after the date the SOC 846 was postmarked.

Fresno County Public Authority (PA) sent an advisement letter about the April 29, 2017 due date and a copy of the SOC 846 to all providers that had not returned the updated form as of December 15, 2016.  If you or your provider did not receive the letter, you can view a copy of the letter here.  

The PA will be sending another reminder letter during February with information to the website where the SOC 846 can be downloaded.  All forms must be returned to Fresno County at the IHSS or Public Authority (PA) office in person or sent to:  PO Box 1912, Fresno, CA 93718-1912.  Click here to download a copy of the SOC 846 today! 

If you are unsure whether you have turn in the updated SOC 846, you can call the Provider and Recipient Call Center (PARCC) at (559) 600-5749 to check - please allow 10-14 days for processing. 

 
introducing my ihss
 
Fresno County Department of Social Services is pleased to announce a new self-service system for you to get information about your IHSS hours or timesheet status.  Available any time, day and night, with no waiting. This new system, called "My IHSS", can be reached by phone or the internet. All you need to do is call 600-9299 or visit our website at https://adultservices.co.fresno.ca.us/
 
 
Updates about the Fair Labor Standards Act (FLSA) Implementation at IHSS
 

As of July 2016, all timesheets submitted by IHSS providers are now being evaluated for possible violations.  At this time, the IHSS Violations Team is calling and counseling providers when they submit timesheets that receive a violation to help them understand the new rules.  Top errors include:

  • Claiming more than 66 hours in a workweek when working for more than one IHSS recipient. 
  • Claiming more than 7 hours of travel time in a workweek (the maximum is 7 hours between all recipients - not for each recipient)
  • Claiming more hours than the recipient's maximum authorized weekly hours which creates unauthorized overtime or more overtime than already authorized.

When a provider gets a violation, they (and the recipients they work for) will receive a Violation Notice in the mail.  In addition, the provider will also receive a County Dispute Review request form that they can fill out and return within 10 calendar days of receiving the violation. At the 3rd & 4th violation levels, the provider can also request a State Administrative Review (not the same has a Fair Hearing) to be conducted by the California Department of Social Services (CDSS), when they do not agree with the County Dispute Review outcome.

When a provider receives a 2nd violation for the first time, they will have the opportunity to complete a Self-Training packet and certification form within 21 calendar days of receiving the 2nd violation.  When it is returned timely, the 2nd violation will be removed.  If another 2nd violation happens at a later time, the provider will not be able to do the self-training again, but will always have the ability to dispute the violation. 

If you are still unsure about the new rules:
 

  • Watch the 2016 FLSA Videos from CDSS  (English, Spanish, Chinese)
  • Attend a Timesheet Clinic (see below)
  • Please give us call at the Provider and Recipient Call Center at (559) 600-5749 

 

Violation List

 

 

 

 

 

 

 

 

 

 Dont Lose Out

 Violation Remember  

Timesheet Clinic Help Sign
 Feeling confused about all the new overtime rules and not sure how to complete your timesheet or travel claim form?  Not sure if you filled out the SOC 2255 or SOC 2256 correctly?  Come to the Timesheet Clinic for one-on-one assistance.  Public Authority and IHSS program staff will be available in the Kaweah Room on the first floor of the Senior Resource Center, 2025 E. Dakota Ave during the dates and times listed on the schedules.  See you there!  Click to get a copy of the 2016 schedule in English or Spanish for sessions in Fresno.  Good News!  Timesheet Clinics will continue in 2017!  Get your copy of the 2017 schedule here:  English or Spanish.   
   
 
Looking for a Form? 
There are a lot of new forms and notices associated with FLSA, click here for some of the most common.
 
 

 Keep Us in the Know!

With all the changes and new rules in the IHSS program, we don't want to lose touch with you or your providers.  Fill out a Change of Address or Telephone Form and mail it to the IHSS office.  

If you are a CA registered voter, update your Voter Registration information!

 

Timesheet Mailing Address:
IHSS Timesheet Processing Facility
PO Box 2380
Chico, CA 95927-2380
  

 

Useful Publications:   

 Heat Brochure     Cold Brochure     

 

California Department of Social Services (CDSS) Links: 

IHSS Recipient Resources - Recipient and Provider Handbooks and Job Agreements
Education Videos - Program Information and Working with Providers
Fact Sheets - General Program information and Provider Management  

 

Related Websites:   

In-Home Supportive Services Advisory Committee  
IHSS Public Authority  

 
updated 8/9/2016