General Information

Contact Dept

  • Address:
    2135 Fresno Street, Suite 100
    Fresno, CA 93721
  • DSS Case Information:
    (559) 600-1377 or toll-free (877) 600-1377. To speak to a worker call (559) 600-9980 or toll free (855) 832-8082 between 7:30am-4:30pm.
  • Child Protective Services Hotline:
    (559) 600-8320 and / or (559) 266-2463 Fax Number
  • Elder Abuse/Adult Protective Services Hotline:
    1 (800) 418-1426 or (559) 600-3383 or (559) 230-1976 (Fax Number)
  • Email Department


Know Abuse Report Abuse Logo

June is Elder and Dependent Adult Abuse Awareness Month. As the number of older adults continues to grow, we may see more people become vulnerable to financial abuse, physical abuse, or neglect. It's up to you, to us, to keep a watchful eye on our neighbors and community members. Please call Adult Protective Services at 600-3383 if you suspect that an older or dependent adult needs help. Call (800) 418-1426, day or night.

Here in California, Adult Protective Services (APS) receives as many as 10,000 reports of elder and dependent adult abuse per month, and reports are increasing.

That's an estimated 120,000 cases of reported elder and dependent adult abuse PER YEAR in California. What makes this number even more alarming it that for every case of abuse that is reported, 4 cases go unreported. That's an astounding 600,000 incidents that were never reported.

Elder adults are anyone that is age 65 or older.  APS also provides services to Dependent Adults, who are persons between the age of 18 and 64, who have physical or mental limitations which restrict their ability to carry out normal daily activities or to protect his/her own rights, must relay on others for basic needs or to advocate for their safety, and the alleged abuse or neglect is related to their specific disabilities.

  • Self-Neglect - Refusal or failure to provide himself/herself with adequate food, water, clothing, shelter, personal hygiene, medication (when indicated), and safety precaution.
  • Physical Abuse - The use of physical force that may result in bodily injury, physical pain, or impairment; or any physical injury to an adult caused by other than accidental means.
  • Neglect by Others - Failure to provide the basic care, or services necessary to maintain the health and safety of an adult: this failure can be active or passive.
  • Sexual Abuse - Sexual contact with a non-consenting adult or with an adult considered incapable of consenting to a sexual act.
  • Financial Abuse- The illegal or unethical exploitation and/or use of an elder's funds, property, or other assets.
  • Mental Abuse - Verbal or emotional abuse includes threatening significant physical harm or threatening or causing significant emotional harm to an adult through the use of: Derogatory or inappropriate names, insults, verbal assaults, profanity, or ridicule; or harassment, coercion, threats, intimidation, humiliation, mental cruelty, or inappropriate sexual comments. 
Abuse doesn't happen in a vacuum. Often one type of abuse leads to another. Victims often suffer from multiple forms of abuse at the hands of their abusers. For example an older adult can be neglected by his or her family, whose only interest is control over the person's financial assets. Click here for the Don't Miss the Signs flyer to keep handy.

How to report cases of abuse, whether it is on your own behalf or that of someone you know:

Adult Protective Services - Adult Protective Services (APS) responds to reports from individuals, concerned citizens, social service and health providers, and law enforcement representatives about developmental disabled adults, physically and mentally disabled adults, and the elderly who may be physically or financially abused, neglected, or exploited. Upon receipt of a referral, APS sends a social worker to make a home visit or contact the elder or dependent adult. Fresno County APS Hotline: (559) 600-3383 or (800) 418-1426.

California State Long-Term Care Ombudsman - The Long-Term Care Ombudsman Program (LTCOP) investigates elder abuse complaints in long-term care facilities and in residential care facilities for the elderly. The primary responsibility of the program is to investigate and endeavor to resolve complaints made by, or on behalf of, individual residents in these facilities, including nursing homes, residential care facilities for the elderly, and assisted living facilities. The goal of the program is to advocate for the rights of all residents in long term care facilities. The State CRISISline number: 1-800-231-4024. The Fresno-Madera Ombudsman Program number: (559) 224-9177.


Adult victims of alleged abuse and neglect, unlike in Child Protective Service, have a right to decline services even if those services may help resolve an abusive situation. As is common in domestic violence cases, clients are often reluctant to report abuse; denying allegations, recanting previous statements, and making it difficult to provide services or to prosecute crimes. There are many reasons why one might not want to confirm abuse: fear of retaliation, embarrassment/shame, unwillingness to recognize what's happening, protection of the perpetrator who is often a loved one or family member, belief abuse is deserved, not wanting the government involved in family matters, or fear of losing independence or institutionalization if abuse is discovered. 

Regardless of whether or not you are a mandated reporter, it is important to report ALL suspected abuse. Even if the elder or dependent adult is reluctant or unwilling to disclose abuse, the investigating agency can provide the message that people care and help is available.

Roles NOT performed by APS 
  • APS cannot remove clients from their homes against their will 
  • APS cannot place clients in Skilled Nursing Homes or other facilities 
  • APS cannot provide direct mental health services 
To view the Abuse Reporting page, click here.
Michael Reiser, Program Manager, 600-5760 

Joy Cronin, Deputy Director, 600-5701