General Information

Contact Dept

  • Phone:
    (559) 600-9180
  • Fax:
    (559) 600-7674
  • Address:
    4441 East Kings Canyon
    Fresno, CA 93702
  • Access Line:
  • Urgent Care Wellness Center:
    (559) 600-9171
  • TTY:
    Dial 711 to reach California Relay Service

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  Quality Improvement  

Quality Improvement involves work across multiple systems and disciplines within a practice.  The quality improvement (QI) team is a group of individuals within a practice charged with carrying out continuous improvement efforts to ensure policies and systems are in place to provide the highest quality services to our clients.  The Fresno County Department of Behavioral Health QI team falls under the Technology & Quality Management Division.  

The QI team meets regularly to review performance data, identify areas in need, enhancement or revision, and then carries out and monitors progress efforts.  For these activities, the team uses a variety of  approaches and tools, including the Plan Do Study Act (PDSA) cycle. Activities also include data collection and analysis, workflow mapping, assessments of current practice, revisions of policies and procedures, audits and feedback, benchmarking, and best practices research and implementation.  QI works on systems and processes with the overall focus on enhancing the quality of the services we provide to all of our clients, improving services to Department of Behavioral Health Clients, Families, and Caregivers, in an efficient, effective and appropriate manner.  

If you have ideas on how we can improve our service delivery, please do not hesitate to contact the Dept. of Behavioral Health QI team via e-mail: or contact us via phone.  

Mission:    To create a sustainable, internally and externally responsible agency that can provide data driven feedback to the department to promote continuous quality improvement.    

  • To support this mission, we will:    
    • Create relevant outcome measures and provide the data both clinically and administratively    
    • Create options in Avatar with data analysis in mind    
    • Roll out changes in Avatar to further automate our medical records    
    • Make quality-based decisions    
    • Bridge between clinical staff, administration, electronic medical records and outside responsibilities  

  Quality Improvement Work Plans:      

  EQRO Reports:       

 Measurements, Outcomes and Quality Assessment (MOQA) 

MOQA - 1 

MOQA - 2 




CMS Special Terms and Conditions (STCs)          

Annual Outcomes         

 Performance Dashboard (STC1)    MHP Plan of Correction (STC 4)                   MHSA Programs    
Performance Improvement Project  (STC 2)         MHP Quality Improvement Work Plans and Evaluation (STC 4)           Other Programs  







Children and Youth, and Adult MHP Performance Dashboards:  



















































Technology and Quality Management
3147 N Millbrook Avenue
Fresno, CA 93703
Tel: (559) 600 - 4190 |  Fax: (559) 600 - 7710 | 
Office Hours: 8:00 am - 5:00 pm | Monday through Friday | (closed holidays)
Mental Health Patient Rights Advocate Program
1357 W. Shaw, Suite 101
Fresno, CA 93711
(559) 492-1652 main  | 
Family Advocate
Kristi Williams
3133 N. Millbrook Ave, Room 210
Fresno, CA 93703
(559) 600-6734 Direct  | (559) 341-5547 Cell  |