General Information

Contact Dept

  • Phone:
    (559) 600-3141
  • Email:
  • Address:
    2220 Tulare St., Suite 1000
    Fresno, CA 93721
  • Email Department

Consumer Protection

The Fresno County District Attorney's Consumer & Environmental Protection Division investigates and prosecutes civil and criminal violations of California's environmental protection laws and the laws regulating public advertising and unfair business practices.  Consumer fraud and environmental hazards are uniquely preventable crimes.  By learning about current marketplace scams and by following basic tips on smart consumer behavior and proper handling of hazardous materials, you can protect yourself, your environment and all citizens throughout Fresno County.

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Consumer Links
File a Consumer Complaint 
Presentar una queja de consumidor 
Consumer Fraud Referrals
Fraud Alerts
FTC - Consumer Info

Report consumer fraud to your local law enforcement agency.

Know Your Rights As A Consumer

cart car_repairAuto Repairs:  You are entitled to a written estimate for repair work with no additional charges unless you pre-approve them a detailed invoice of work done and parts supplied and the return of replaced parts, if requested.  If you have any problems with automotive repairs, call the Bureau of Automotive Repair at (800) 952-5210 or (559) 445-5015.
cart Door-to-Door Sales:  You have three days to cancel contracts of $25 or more on door-to-door sales.  The salesperson must tell you that you have a right to cancel and the contract must have a cancellation clause.  If you cancel, the seller must refund your money within 10 days.
cart Car Sales & Deceptive Sales Practices:  A "Buyers Guide" must be placed on the window of every used vehicle sold by a dealer.  This guide must tell you whether the car comes with a full warranty, a partial warranty, or "as is" with no warranty.  When buying a new vehicle, salespersons cannot use "hard sales" tactics in order to intimidate or rush you into buying their cars.  If you have been deceived in buying a new or used car, call the Department of Motor Vehicles at (213) 744-7577.
cart Credit:  There are laws to protect you when you see or use credit.  The Fair Credit Reporting Act entitles you to find out why you have been denied credit and gives you the ability to correct errors in your credit line.  The Fair Credit Billing Act gives you 60 days to send a written notice to the creditor.  If you find a billing error, the creditor must either correct your bill or explain why there is no error.  The Equal Credit Opportunity Act protects women from being discriminated against when seeking credit.
cart Misleading Advertisements:  It is illegal to sell goods or services using untrue or misleading statements.  False advertisements might misrepresent "sale" or "special" prices, or the features of a product, or the availability of sales goods.  Read ads carefully and watch out for the fine print at the bottom.  The advertiser is at fault if the ad has the tendency to mislead, even if there is no intent to defraud.