General Information

Contact Dept

  • Address:
    2135 Fresno Street, Suite 100
    Fresno, CA 93721
  • DSS Case Information:
    (559) 600-1377 or toll-free (877) 600-1377. To speak to a worker call (559) 600-9980 or toll free (855) 832-8082 between 7:30am-4:30pm.
  • Child Protective Services Hotline:
    (559) 600-8320 and / or (559) 266-2463 Fax Number
  • Elder Abuse/Adult Protective Services Hotline:
    1 (800) 418-1426 or (559) 600-3383 or (559) 230-1976 (Fax Number)
  • Email Department

Service Center Logo

The Department of Social Services is excited to announce our DSS Service Center.  The goal of the DSS Service Center is to enhance customer service by providing additional resources for customers to apply for benefits, access their case information, submit case documentation and communicate with the Department of Social Services.  

If you would like to apply for CalWORKs, CalFresh (formerly known as food stamps) or Medi-Cal online, please click here for information about how to set up your online account.  PDF My Benefits CalWIN (BCW)

Already have a case in Fresno County?  Access your case information, submit verifications, complete your eligibility status reports (QR7 or MSR), and much more online.  Please click here for information about how to set up your online account and what services can be provided through your online account. PDF My Benefits CalWIN (BCW)

Did you know you can now download your free mobile app to apply for services or access your case information?  Click here to find out more about our free mobile app.  PDF My Benefits CalWIN (BCW) Mobile App  You can click here to find out how to set up your account and reset your password.  PDF Setting Up Your Mobile App

You can also access your case information 24 hours a day, 7 days a week by calling our automated system at 1-877-600-1377 or 559-600-1377.  Please click here for information about how to set up your PIN to use the automated system and what services can be provided through the automated system.  PDF How to Create Your PIN  PDF How to Use ACCESS CalWIN

Need to come into the office?  Many of our offices have added additional technology to make your experience less time consuming and more enjoyable.  Click here to find out about office enhancements.  PDF DSS Service Center

Do you prefer to speak with a worker in person?  No problem, simply call 1-855-832-8082 (toll free) and ANY worker who answers the phone will be able to assist you. 

The DSS Service Center looks forward to providing you with excellent customer service!