General Information

Contact Dept

  • Address:
    2135 Fresno Street, Suite 100
    Fresno, CA 93721
  • DSS IVR System (Case Info):
    (559) 600-1DSS (1377) or toll-free 1 (877) 600-1377. To speak to a worker, call 1-855-832-8082 between 7:30am-4:30pm
  • Child Protective Services Hotline:
    (559) 255-8320 and / or (559) 266-2463 Fax Number
  • Elder Abuse/Adult Protective Services Hotline:
    1 (800) 418-1426 or (559) 600-3383 or (559) 230-1976 (Fax Number)
  • Email Department


Inter County Transfers - Common Questions


Important Information to know when you move to Fresno County.


1.  I have recently moved to Fresno.  How can I get my case transferred to
     Fresno County so I can continue to receive benefits?
 
       When you move to Fresno County from a different county it is important that you contact your case 
       worker in the old county within 10 days to report your address change and request an Inter County
       Transfer (ICT).


2.  Will I still be eligible for an Inter County Transfer if my case was closed before
     I moved to Fresno?
       Your case must be active in your old county in order to be considered for an Inter County Transfer
       of your case.

       If your case is not active in the old county you will need to begin the application process at one of
       our intake offices or apply online at http://www.mybenefitscalwin.org.

 3.  What should I do if I have a renewal interview or a quarterly report due?
       If you have a Quarterly Report (QR7) or an Annual Renewal due in your old county you must turn in
       the documents to your old county in order to be considered for an Inter County Transfer to
       Fresno County.  If you have any questions contact your worker in your old county.


4.  I have notified my old county of my move to Fresno County, what will happen next?
       Your old county will send Fresno County an alert that you are now in Fresno and a case will be
       opened for you in Fresno County.  The Inter County Transfer process provides uninterrupted
       benefits.

        Fresno will not send a notice until your case is approved in our county.  Your old county will
        send a notice to acknowledge your request for the Inter County Transfer.  If you have any questions
        regarding this process you can call our automated system for case information (559) 600-1377.


5.  Do I have to bring in copies of all my paperwork to the Fresno Intake office?
       If you are currently receiving CalFresh and/or Medi-Cal benefits in your old county you will not need
       to send any paperwork or come into our office, as long as you have reported your new address to
       your old county and requested to transfer your case.  You will receive a letter about this case
       transfer usually within 30 days from your old county.  Please note:  For circumstances beyond a
       county's control the process may take longer than 30 days.

       If you are currently receiving Cash Assistance (CalWORKs/cash-aid) you will be asked to provide
       current verifications and keep an appointment to see a Fresno County worker.  As long as you
       reported your new address to your old county and requested a transfer you will be notified of an 
       appointment date and time.  This process can take up to 30 days from the date you've notified your
       old county.


6.  How long will it take to receive benefits from Fresno County after I have requested a
     transfer?
       If your case is going to be transferred your benefits will continue from your old county until
       Fresno County begins to issue your benefits as long as you have reported your new address
       to your old county.  You will receive a letter in about this case transfer usually within 30 days from
       your new county.  Please note:  For circumstances beyond a county's control the process may take
       longer than 30 days.


7.  I have moved to Fresno from another State.  Will I qualify for an Inter County
     Transfer?
       If you moved to Fresno County from another state you will need to begin the application process
       at one of our intake offices or apply online at http://www.mybenefitscalwin.org