General Information

Contact Dept

  • Address:
    2135 Fresno Street, Suite 100
    Fresno, CA 93721
  • DSS Case Information:
    (559) 600-1377 or toll-free (877) 600-1377. To speak to a worker call (559) 600-9980 or toll free (855) 832-8082 between 7:30am-4:30pm.
  • Child Protective Services Hotline:
    (559) 600-8320 and / or (559) 266-2463 Fax Number
  • Elder Abuse/Adult Protective Services Hotline:
    1 (800) 418-1426 or (559) 600-3383 or (559) 230-1976 (Fax Number)
  • Email Department


ACCESS CalWIN is an automated phone system that lets you access your case information in CalWORKs, CalFresh, Medi-Cal, General Relief, and other programs. Starting on March 19, 2012, ACCESS CalWIN will ask you for a Personal Identification Number (PIN) before you can access your case information. If you do not yet have a PIN, the system will ask you to create one.

Click on the link below to find out how you can set up your PIN. Note that you will not be able to set up a PIN until March 19.

How to create a PIN | Como crear su PIN | Yuav sau koj tus PIN li cas

For instructions on how to use ACCESS CalWIN, click on the link below.

How to use ACCESS CalWIN | Como se usa ACCESS CalWIN | Yuav siv CalWIN ACCESS tau li cas

You can also view an online video showing how to set up your PIN.

To use ACCESS CalWIN, you can dial any of the following numbers:

559-600-1377 (local)
559-600-1-DSS (local)
1-877-600-1377 (toll-free)
1-877-600-1-DSS (toll-free)