General Information

Contact Dept

  • Address:
    2135 Fresno Street, Suite 100
    Fresno, CA 93721
  • DSS IVR System (Case Info):
    (559) 600-1DSS (1377) or toll-free 1 (877) 600-1377. To speak to a worker, call 1-855-832-8082 between 7:30am-4:30pm
  • Child Protective Services Hotline:
    (559) 255-8320 and / or (559) 266-2463 Fax Number
  • Elder Abuse/Adult Protective Services Hotline:
    1 (800) 418-1426 or (559) 600-3383 or (559) 230-1976 (Fax Number)
  • Email Department



IHSS Header

 Fresno Co IHSS Sequoia Bldg

Office Location:
Sequoia Building
821 North Clark St
Fresno, CA  93726

Mailing Address:
PO Box 1912
Fresno CA 93718-1912

Contact Us:
Main:  (559) 600-6666
Fax:    (559) 600-5400

Provider & Recipient Call Center
(559) 600-5749


 The In-Home Supportive Services (IHSS) program arranges for and helps pay for services to enable elderly, blind or disabled persons to live safely and independently in their own homes. The Fresno County IHSS program is considered an alternative to out-of-home care, such as nursing homes or board and care facilities. The types of services that can be authorized through IHSS are chores and related services (such as housecleaning, meal preparation, laundry and grocery shopping), and personal care services (such as bowel and bladder care, bathing and paramedical services). Recipients of IHSS must receive supplemental Security Income (SSI) or meet other income eligibility requirements.


Overtime Update (as of 10/6/15)

You may have seen or heard there have been some court rulings, appeals filed, and other high level activity on the matter of the Fair Labor Standards Act (FLSA) which proposed provider overtime and travel time pay for those who qualify.  The California Department of Social Services (CDSS), Fresno County IHSS and Public Authority are waiting for further decisions and direction, as the US Supreme Court has denied the application for a stay.  

What we do know: 

  • The overtime and travel time rules are not in effect at this time.
  • The County is waiting for further instructions from the State once the Courts have made their decisions.
  • We are not aware of any changes to provider timesheets at this time.

    Please check this website for further updates.

Link to Dept. of Labor Statement about Chief Justice Roberts Denial of a Stay (10/6/15)   
 Another Article about the Home Care Rule from the Dept. of Labor  


Changes to Timesheets
Beginning with July 2015, the IHSS Timesheets will now show the recipient's total monthly hours on the first pay period timesheet (1st to 15th) and the remaining hours will be on the second timesheet (16th through the end of month).
 Moved Recently?  Send us a Change of Address or Telephone Form.

 Register to Vote pic    Don't forget to update your Voter Regstration information!


Timesheet Mailing Address:
IHSS Timesheet Processing Facility
PO Box 2380
Chico, CA 95927-2380

Useful Publications: 

 Heat Brochure     Cold Brochure   

California Department of Social Services Links:

IHSS Recipient Resources - Recipient and Provider Handbooks and Job Agreements
Education Videos - Program Information and Working with Providers
Fact Sheets - General Program information and Provider Management

Related Websites:   

In-Home Supportive Services Advisory Committee  
IHSS Public Authority 

                   EEOC Statement