General Information

Contact Dept

  • Address:
    2135 Fresno Street, Suite 100
    Fresno, CA 93721
  • DSS IVR System (Case Info):
    (559) 600-1DSS (1377) or toll-free 1 (877) 600-1377. To speak to a worker, call 1-855-832-8082 between 7:30am-4:30pm
  • Child Protective Services Hotline:
    (559) 255-8320 and / or (559) 266-2463 Fax Number
  • Elder Abuse/Adult Protective Services Hotline:
    1 (800) 418-1426 or (559) 600-3383 or (559) 230-1976 (Fax Number)
  • Email Department



IHSS Header

 Fresno Co IHSS Sequoia Bldg

Office Location:
Sequoia Building
821 North Clark St
Fresno, CA  93726

Mailing Address:
PO Box 1912
Fresno CA 93718-1912

Contact Us:
Main:  (559) 600-6666
Fax:    (559) 600-5400

Provider Call Center
(559) 600-5749


 The In-Home Supportive Services (IHSS) program arranges for and helps pay for services to enable elderly, blind or disabled persons to live safely and independently in their own homes. The Fresno County IHSS program is considered an alternative to out-of-home care, such as nursing homes or board and care facilities. The types of services that can be authorized through IHSS are chores and related services (such as housecleaning, meal preparation, laundry and grocery shopping), and personal care services (such as bowel and bladder care, bathing and paramedical services). Recipients of IHSS must receive supplemental Security Income (SSI) or meet other income eligibility requirements.


New Rule Header

Recent changes in State law will go into effect on January 1, 2015 and will allow IHSS Providers to receive overtime pay and paid travel time, within certain limits.  

The forms below were sent to all IHSS Recipients and Providers and explain the basic rules and changes regarding work weeks, overtime, paid travel time and forms that must be sent back to the Fresno County IHSS office.
  Information Notice for IHSS Recipients (Temp 3002) 
  Information Notice for IHSS Providers (Temp 3001) 
ada logo Audio version of the Information Notice for IHSS Recipients (Temp 3002) and IHSS Overtime and Workweek Requirements - Recipient Declaration (Temp 3000) is also available.  (Note:  This file is large and may take a few minutes to load)

 New Forms Due by December 15, 2014

Mail all forms to:  In-Home Supportive Services, P.O. Box 1912, Fresno, CA 93718-1912

Important: Before sending the forms to the address above, please check to see that your name and IHSS case number (if you are a recipient) or provider number (if you are a provider) is clearly printed on each the forms. 

 IHSS Overtime and Workweek Requirements - Recipient Declaration (Temp 3000) 
If you are a recipient that has more than one provider, you will also need to complete the form below to tell us what hours are being worked by each of your providers.  They will need to sign the form too.
 IHSS Recipient and Provider Workweek Agreement (SOC 2256)   
 Provider Enrollment Agreement (SOC 846) 
If you are a provider and work for multiple recipients, you will need to complete the form below to let us know what hours you work for each recipient and when you will work them during the week.  This form will also let us know, when you work for more than one recipient during the day, how much time you spend traveling between recipients which is required to be eligible for paid travel.
 Provider Workweek & Travel Time Agreement (SOC 2255)    
     Need help dividing monthly hours by 4.33 to get a weekly hours total?     
                 Time Calculator        PDF  Calculator Instructions

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All IHSS Recipients and Providers are highly encouraged to attend one of the scheduled trainings.  During the training, attendees will learn about all the changes and requirements related to overtime and paid travel, as well as on-site assistance with completing the required forms.  Please read the letter issued by Joy Cronin, Adult Services Deputy Director.
PDF  IHSS Provider Timesheet Training Calendar and Locations  (Revised 12/17/14)
 Video Header  
The California Department of Social Services has released a video that explains the new requirements of the IHSS program and provides some examples of completing timesheets with and without travel time. If you are unable to watch the video, or still have many questions, please attend a workshop.
                          English: Click Here                      Spanish: Click Here  
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Timesheet Mailing Address:
IHSS Timesheet Processing Facility
PO Box 2380
Chico, CA 95927-2380

Useful Publications: 

 Heat Brochure     Cold Brochure   

California Department of Social Services Links:

IHSS Recipient Resources - Recipient and Provider Handbooks and Job Agreements
Education Videos - Program Information and Working with Providers
Fact Sheets - General Program information and Provider Management

Related Websites:   

In-Home Supportive Services Advisory Committee  
IHSS Public Authority