General Information

Contact Dept

  • Address:
    2135 Fresno Street, Suite 100
    Fresno, CA 93721
  • DSS Case Information::
    (559) 600-1377)or toll-free (877) 600-1377. To speak to a worker call (559) 600-1377 or toll free (855) 832-8082 between 7:30am-4:30pm
  • Child Protective Services Hotline:
    (559) 255-8320 and / or (559) 266-2463 Fax Number
  • Elder Abuse/Adult Protective Services Hotline:
    1 (800) 418-1426 or (559) 600-3383 or (559) 230-1976 (Fax Number)
  • Email Department

 

 

IHSS Header

 
 Fresno Co IHSS Sequoia Bldg

Office Location:
Sequoia Building
3
821 North Clark St
Fresno, CA  93726


Mailing Address:
PO Box 1912
Fresno CA 93718-1912

Contact Us:
Main:  (559) 600-6666
Fax:  (559) 600-5400

Provider & Recipient Call Center
(559) 600-5749

 

The In-Home Supportive Services (IHSS) program arranges for and helps pay for services to enable elderly, blind or disabled persons to live safely and independently in their own homes. The Fresno County IHSS program is considered an alternative to out-of-home care, such as nursing homes or board and care facilities. The types of services that can be authorized through IHSS are chores and related services (such as housecleaning, meal preparation, laundry and grocery shopping), and personal care services (such as bowel and bladder care, bathing and paramedical services). Recipients of IHSS must receive supplemental Security Income (SSI) or meet other income eligibility requirements. 

 
 
2016 Implementation Header 
 

As of February 1, 2016, IHSS/WPCS providers will be paid overtime, at a rate equal to one and one-half times the regular rate of hourly pay, when their time worked exceeds 40 authorized hours per workweek. The term "workweek" is defined in statute as the period beginning at 12:00 a.m. on Sunday and terminates at 11:59 p.m. the following Saturday.

Likewise, as of February 1, 2016, IHSS providers will be paid for travel time when the provider works for multiple recipients and is required to travel from one job site to another job site during the same workday. A provider will not be compensated for travel to and from his/her home to any IHSS recipient's location.

IHSS Recipients may also be eligible for additional services when they must keep their provider "engaged to wait" during medical appointments. 

Click here to watch a video about the 2016 Fair Labor Standards Act (FLSA) New Program Requirements.

 
 
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 Exemption 1:
IHSS providers who meet the following requirements on or before January 31, 2016, may provide services to two or more live-in family member recipients and work up to 12 hours per day, or 90 hours per week, not to exceed 360 hours per month.

  1. The IHSS provider must work for two or more IHSS recipients; AND
  2. The IHSS provider lives in the same home as all the IHSS recipients for whom he/she provides services; AND
  3. The IHSS provider is related to all the IHSS recipients for whom he/she provides services, as his/her parent, adoptive parent, step-parent, grandparent or legal guardian.

In February 2016, CDSS will identify providers who might qualify for this exemption based on IHSS case records and will send them information and a required exemption request form that will need to be completed and sent back for consideration.  If you do not receive a form and think you might qualify, call CDSS at (916) 651-1011.

 
 
2016 FLSA Forms Due By pic

The California Department of Social Services (CDSS) has started sending out packets of information related to the start of overtime and travel to IHSS Recipients and Providers that include certain forms that must be signed and returned to Fresno County, by April 15, 2016.  If you should have received a packet, but have not, or the packet was damaged or lost, please click on the links below to print a copy of the form to read, sign and return to us at the mailing address at the top of this page.   Translations for the forms listed below can be found here.

 

First Mailing (December & January):

  

Providers (Return the Provider Enrollment Agreement)   

 
Recipients (No Forms to Return)  
 
 
 

Second Mailing (starts February 1st): 

 

Providers  (The Provider Workweek Agreement is only required to be returned if you work for more than one Recipient. Only fill out the Travel Pay section if you will also be traveling between Recipients on the same day.)

 
 
Recipients  (The Recipient Workweek Agreement must be signed by the IHSS Recipient and all of the Providers that work for them, when they have more than one provider.)
 
 
 
 

Timesheets and Travel Claims

The IHSS Provider timesheets will not change, but will now include the claimed hours in workweeks that are split between months.  Travel will not be included on the timesheets, as planned last year.  In order to receive a Travel Claim form, providers will have to have turned in the Provider Workweek Agreement (SOC 2255) and indicated they will be traveling (see form for more details).   Travel Claim forms cannot be printed by Fresno County and must be sent by mail. 

 
 
 

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Timesheet Mailing Address:
IHSS Timesheet Processing Facility
PO Box 2380
Chico, CA 95927-2380
  

  

Useful Publications:   

 Heat Brochure     Cold Brochure     

  

California Department of Social Services Links: 

IHSS Recipient Resources - Recipient and Provider Handbooks and Job Agreements
Education Videos - Program Information and Working with Providers
Fact Sheets - General Program information and Provider Management  

  

Related Websites:   

In-Home Supportive Services Advisory Committee  
IHSS Public Authority