General Information

Contact Dept

  • Address:
    2220 Tulare Street, Suite 310P
    Fresno, CA 93721
  • 24-Hour General/Case Information:
    1 (866) 901-3212 www.childsup.ca.gov

factsheet




CHILD SUPPORT STATE HEARING PROCESS


You Have A Right To A State Hearing

  • If the local child support agency does not respond to you within 30 days after receiving your complaint, you have the right to request a State Hearing before an Administrative Law Judge.  IMPORTANT:  Your request for a State Hearing must be made within 90 days after you complained to the local child support agency.
  • If the local child support agency does respond to you within 30 days after receiving your complaint, and you are not satisfied with the local child support agency’s complaint resolution or response, you have the right to request a State Hearing before an Administrative Law Judge.  IMPORTANT:   Your request for a State Hearing must be made within 90 days after you received the local child support agency’s written response to your complaint.
  • You can request a State Hearing in writing by sending a Request for State Hearing (form SH001) to the State Hearing Office, or you can call the State Hearing Office at 1-866-289-4714.
  • The State Hearing Office will let you know the date, time and place of your State Hearing and will provide an interpreter or disability accommodation for you at the hearing if you need one.  IMPORTANT:   Not all complaints can be heard at a State Hearing. 

IMPORTANT:  State Hearings Will Only Be Granted For The Following Issues:

  • An application for child support has been denied or has not been acted upon within the required time frame.
  • The child support services case has been acted upon in violation of federal or state law or regulation, or Department of Child Support Services policy letter, including services for the establishment, modification and enforcement of child support orders and child support accountings.
  • Child support collections have not been distributed, or have been distributed or disbursed incorrectly or the amount of child support arrears, as calculated by the local child support agency, is inaccurate.
  • The local child support agency’s decision to close a child support case.


IMPORTANT:  The following issues CANNOT be heard at a State Hearing:

  • Child support issues requiring a motion, order to show cause, or appeal in court.
  • A review of any court order for child support or child support arrears.
  • A court order or equivalent determination of paternity.
  • A court order for spousal support.
  • Child custody or visitation determinations.
  • Complaints of alleged discourteous treatment by a local child support agency employee, unless such conduct resulted in a hearable action or inaction.