General Information

Contact Dept

  • Address:
    2135 Fresno Street, Suite 100
    Fresno, CA 93721
  • DSS Case Information:
    (559) 600-1377 or toll-free (877) 600-1377. To speak to a worker call (559) 600-9980 or toll free (855) 832-8082 between 7:30am-4:30pm.
  • Child Protective Services Hotline:
    (559) 600-8320 and / or (559) 266-2463 Fax Number
  • Elder Abuse/Adult Protective Services Hotline:
    1 (800) 418-1426 or (559) 600-3383 or (559) 230-1976 (Fax Number)
  • Email Department

Self Evaluation Information and Strategies

Self Evaluation is a key component in the development of improvement strategies that include both service program development along with the structure of the system itself along with its policies and procedures. Self Evaluation is done in Fresno County Child Welfare by the staff person in charge of AB636 activities and requirements in collaboration with Information Technology and Program staff along with any and all interested community partners, especially institutions of higher learning.

All interested parties are invited.

Data Reports

To provide a comprehensive perspective on agency performance using... (read more)

Key Elements
Self-Evaluation seeks to enhance data resources and to develop... (read more)

CWS Outcomes & Accountability
In 2001, Assembly Bill 636 (AB 636), the Child Welfare... (read more)

PDF  2009 PQCR Report

PDF  2009 County Self Assessment

PDF  2010 System Improvement Plan

PDF  2011 System Improvement Plan Update

PDF  2012 System Imporvement Plan Progress Report

PDF  2013 System Imporvement Plan Progress Report

PDF  2015 County Self Assessment 

Mission and Vision Statement for Fresno County Child Welfare Services:   

  PDF  Mission and Vision: Lean In-Lift Up-Connect-Culture

An Integrated Strategic Plan for Fresno County Child Welfare Services:   

  PDF Stepping Into The Future    December 17, 2013

Child Welfare 2011 Annual Report  

 PDF Child Welfare 2011 Annual Report  

California Partners for Permanency (CAPP)

Fresno County Child Welfare is working with CDSS and other participating counties in the the development and implementation of a practice model that facilitates work with families to, in an effective and timely manner, find permanence for children either reunited with their family or in a permanent relationship with a new forever family. More information can be found on the Chlid and family Policy Institute of California webpage at:  The following are four documents that provide a brief summary of the practice model and its associated beahviors:

PDF LEAN IN, LIFT UP and CONNECT to CULTURE (Condensed Practice Behaviors)

PDF LEAN IN, LIFT UP and CONNECT to CULTURE (Complete Practice Behaviors) 

PDF LEAN IN, LIFT UP and CONNECT to CULTURE (One Page Summation poster)   



Institutional Analysis





In 2001, Fresno County Department of Social Services’ own analysis of outcome data and awareness of individual experiences made it clear that improvements in services for African American children and families were needed. As a significant step to identify system shortcomings and work to improve services DSS volunteered to be part of an intensive assessment known as an Institutional Analysis, led by the Center for the Study of Social Policy (, a Washington, D.C.-based public policy and research nonprofit organization. The report was jointly released on October 19, 2010 and the following links are to the press release, an Executive Summary and the full report.

   Press Release 

Positive Outcomes for All: Executive Summary

Positive Outcomes for All: Using An Institutional Analysis to Identify and Address African American Children’s Low Reunification Rates and Long-Term Stays in Fresno County’s Foster Care System

Self Evaluation: The HUB of the Wheel
Data connects the many phases and interactions of children and families within the Child Welfare and multiple other systems. This picture of the 
Wheel with Self Evaluation as the HUB provides a clear illustration of this concept.

Data connects the many phases and interactions of children and families within the Child Welfare and multiple other systems. This picture of the  provides a clear illustration of this concept.

The Self Evaluation Team did a presentation at the CalSWEC event:

Summer Research Sessions on Evidence-Based Practice
Linking Research and Practice to Improve Public Human Services in California
Held at the University of California, Davis on June 28, 2007

Here is a link to their PowerPoint presentation: (

The New Data Frontier: The Administrative Use of Data to Promote an Agency Culture of Data Driven CWS Practice and Service Delivery--Central California Area Social Services Consortium (CCASSC) and the Fresno County Experience:Chris Cole, M.S.W.; Terry Luna, CWS/CMS Project Coordinator; Salvador Montana, M.S.W., Ph.D.; David Plassman, M.Div.


Data Caution
Due to the fluid nature of the Child Welfare Services/Case Management System (CWS/CMS) system that the data is extracted from, there will be instances where data extracted at different times for the same data set might vary to some extent. It is always important to note then, not only the time frame being reviewed, but when it was extracted. The closer the date of extraction is to the time frame being reviewed, the more probable that subsequent input will impact later extractions. 

Data Reports

Family at Computer

 Helpful Links

Popup WindowCDSS County Reports
Popup WindowUC Berkeley Reports
Popup WindowCentral California Training Academy
Popup WindowSWERT
Popup WindowOutcomes and Accountability System
Popup WindowNational Child Abuse & Neglect Data System    Popup WindowCALSWEC

Popup WindowCalifornia Evidence-Based Clearinghouse for Child Welfare

Popup WindowAn Annotated Bibliography of Child Maltreatment & Child Welfare Research (CSSR UC Berkeley)