General Information

Contact Dept

  • Address:
    2135 Fresno Street, Suite 100
    Fresno, CA 93721
  • DSS Case Information:
    (559) 600-1377 or toll-free (877) 600-1377. To speak to a worker call (559) 600-9980 or toll free (855) 832-8082 between 7:30am-4:30pm.
  • Child Protective Services Hotline:
    (559) 600-8320 and / or (559) 266-2463 Fax Number
  • Elder Abuse/Adult Protective Services Hotline:
    1 (800) 418-1426 or (559) 600-3383 or (559) 230-1976 (Fax Number)
  • Email Department

 

   assistant pointing 2

Office Location:   
2025 E. Dakota Ave, 2nd Floor
Fresno, CA 93726
Fax (559) 243-7485


 Mailing Address: 
PO Box 1912
Fresno, CA 93718-1912


Provider & Recipient                                 
Call Center  (559) 600-5749
   Provider Registry  (559) 600-5753
Provider Enrollments  (559) 600-5752
Wage Verification  (559) 600-5751
   SEIU Local 2015  (855) 810-2015
Direct Deposit &                                
Wage Garnishments 1-866-376-7066

Adult Protective Services  (559) 600-3383
Child Protective Services  (559) 600-8320

Additional Contacts can be found here          

 

What is the IHSS Public Authority?

The Public Authority was created to help the Recipients of In-Home Supportive Services (IHSS) find Providers so they can remain in their home safely and independently. The Public Authority is the employer of record for the purpose of negotiating wages, benefits and working conditions with the local union.   

 

 What is the Provider Registry?

The Provider Registry maintains a database of Providers that have been screened and trained by the Public Authority. The Provider Registry helps link IHSS Recipients to Providers. When an IHSS Recipient asks for help to find a Provider, the Public Authority matches Providers in the Registry to the Recipient's physical location, authorized tasks and work schedule. Since the Recipient is the employer, the Recipient will interview Providers and make a decision on who they will hire. Recipients can also fire a provider at will.  

 
introducing my ihss
 
Fresno County Department of Social Services is pleased to announce a new self-service system for you to get information about your IHSS hours or timesheet status.  Available any time, day and night, with no waiting. This new system, called "My IHSS", can be reached by phone or the internet. All you need to do is call 600-9299 or visit our website at https://adultservices.co.fresno.ca.us  
 
Updates about the Fair Labor Standards Act (FLSA) Implementation at IHSS
 

As of July 2016, all timesheets submitted by IHSS providers are now being evaluated for possible violations. At this time, the IHSS Violations Team is calling and counseling providers when they submit timesheets that receive a violation to help them understand the new rules. Top errors include: 

  • Claiming more than 66 hours in a workweek when working for more than one IHSS recipient.
  • Claiming more than 7 hours of travel time in a workweek (the maximum is 7 hours between all recipients - not for each recipient)
  • Claiming more hours than the recipient's maximum authorized weekly hours which creates unauthorized overtime or more overtime than already authorized.

When a provider gets a violation, they (and the recipients they work for) will receive a Violation Notice in the mail. In addition, the provider will also receive a County Dispute Review request form that they can fill out and return within 10 calendar days of receiving the violation. At the 3rd & 4th violation levels, the provider can also request a State Administrative Review (not the same has a Fair Hearing) to be conducted by the California Department of Social Services (CDSS), when they do not agree with the County Dispute Review outcome.

When a provider receives a 2nd violation for the first time, they will have the opportunity to complete a Self-Training packet and certification form within 21 calendar days of receiving the 2nd violation. When it is returned timely, the 2nd violation will be removed. If another 2nd violation happens at a later time, the provider will not be able to do the self-training again, but will always have the ability to dispute the violation.

If you are still unsure about the new rules: 

  • Watch the 2016 FLSA Videos from CDSS (English, Spanish, Chinese)
  • Attend a Timesheet Clinic (see below)
  • Please give us a call at the Provider and Recipient Call Center at (559) 600-5749 
  •  Violation List 

    Dont Lose Out 

    Violation Remember

     

     
    Timesheet ClinicHelp Sign
    Feeling confused with all the new overtime rules and not sure how to complete your timesheet or travel claim form?  Not sure if you filled out the SOC 2255 or SOC 2256 correctly?  Come to the Timesheet Clinic for one-on-one assistance.  Public Authority and IHSS program staff will be available in the Kaweah Room on the first floor of the Senior Resource Center, 2025 E Dakota Ave during the dates and times listed on the schedules.  See you there!  Click to get a copy of the schedule in English or Spanish for sessions in Fresno
     
     
    Looking for a Form?
    There are a lot of new forms and notices associated w/ FLSA, click here for some of the most common.
     
     
    Keep Us In the Know!
    With all the changes and new rules in the IHSS program, we don't want to lose touch w/ you or your recipients.  Fill out a Change of Address or Telephone Form and mail it to the PA office.
     
     

    Important Links:

    New Timesheet Information & Forms  
    General Public Authority Forms
    Provider Registry Information
    Provider Enrollment Information
    Orientation & Training Information
    Medi-Cal Fraud Information & Reporting
    Employment Verification Information
    IHSS Advisory Committee Link
    Fresno County IHSS webpage 
    Resources  

     

    updated 8/9/2016