General Information

Contact Dept

  • Address:
    2135 Fresno Street, Suite 100
    Fresno, CA 93721
  • DSS Case Information:
    (559) 600-1377 or toll-free (877) 600-1377. To speak to a worker call (559) 600-9980 or toll free (855) 832-8082 between 7:30am-4:30pm.
  • Child Protective Services Hotline:
    (559) 600-8320 and / or (559) 266-2463 Fax Number
  • Elder Abuse/Adult Protective Services Hotline:
    1 (800) 418-1426 or (559) 600-3383 or (559) 230-1976 (Fax Number)
  • Email Department


   Assistant pointing

Office Location:   
2025 E. Dakota Ave, 2nd Floor
Fresno, CA 93726
Fax (559) 243-7485

 Mailing Address: 
PO Box 1912
Fresno, CA 93718-1912

Provider & Recipient                                 
Call Center  (559) 600-5749
   Provider Registry  (559) 600-5753
Provider Enrollments  (559) 600-5752
Wage Verification  (559) 600-5751
   SEIU Local 2015  (855) 810-2015
Direct Deposit &                                
Wage Garnishments 1-866-376-7066

Adult Protective Services  (559) 600-3383
Child Protective Services  (559) 600-8320

Additional Contacts can be found here          


What is the IHSS Public Authority?

The Public Authority was created to help the Recipients of In-Home Supportive Services (IHSS) find Providers so they can remain in their home safely and independently. The Public Authority is the employer of record for the purpose of negotiating wages, benefits and working conditions with the local union.   


 What is the Provider Registry?

The Provider Registry maintains a database of Providers that have been screened and trained by the Public Authority. The Provider Registry helps link IHSS Recipients to Providers. When an IHSS Recipient asks for help to find a Provider, the Public Authority matches Providers in the Registry to the Recipient's physical location, authorized tasks and work schedule. Since the Recipient is the employer, the Recipient will interview Providers and make a decision on who they will hire. Recipients can also fire a provider at will.  


ETS Announcement Banner

In 2016, the California Department of Social Services (CDSS) started an ambitious effort to leverage modern technology to better serve IHSS recipients and providers.  Utilizing input from stakeholder meetings with recipients, providers, advocacy groups, and unions, CDSS started the ball rolling to develop and implement a way for IHSS providers to submit their twice monthly timesheets electronically and to access information about their timesheets and payments via the Internet.  The timeline was aggressive and on July 5th, the pilot counties of Sacramento, Yolo and Riverside, led the trial run for the Electronic Timesheet System (ETS), and within the first month 12% of recipients and providers had opted to use the service, which effectively cuts out the wait time on the US Postal Service for sending in timesheets and sending out payments.  Coupled with Electronic Funds Transfer (EFT), or better known at Direct Deposit, payment can be received in as little as 3-5 days, rather than 7-10 days the old way.  CDSS has determined a monthly schedule for the ETS statewide deployment of selected counties, known as waves, and Fresno will start implementation on September 11, 2017, as part of the second wave. 

The website services, as well as electronic timesheets, will be accessible to recipients and providers that have smart phones, tablets, laptops or computers, Internet access (WiFi) and a valid email address.  Besides earlier processing and payment, some of the other benefits of ETS include reduction of the most common reasons why timesheets are unable to be paid or require a replacement, including missing signatures, unreadable entries on the timesheet and missing/delayed mail.  Additionally, the ETS has warnings built in to alert the provider if there are no hours left to pay or if the hours as submitted will cause a violation of overtime rules.  At this time, travel claims are not part of the ETS.  CDSS also decided to expand the Telephonic Timesheet System (TTS) that was initially made accessible to IHSS recipients that identify as blind or visually impaired, and offers this option to approve timesheets via the telephone. 

Recipients and providers are urged to utilize the ETS or TTS, but can continue with paper timesheets.  Either way, providers will still be able to register in ETS to check on the status of their payments and view past payment history for up to 3 months.  The ETS will have "real-time" up-to-date information, versus Fresno County's "My IHSS" service via web and phone which is restricted to information that is 24-48 hours behind.  For this reason, users of "My IHSS" will be referred to the new ETS website when it becomes available in September.

As the Fresno County "go-live" date quickly approaches, recipients and providers will receive informational notices in the mail and have the ability to watch short videos on the CDSS website or YouTube to learn more.  CDSS will also host webinars (conferences via the Internet) for recipients, providers and county staff to help everyone involved.  It's important to note that rather than calling the county for assistance in using the ETS, there is a special IHSS ETS Help Desk Support team that will provide assistance for connectivity issues, problems with registration, password resets and navigating the ETS.

To learn more today, visit the CDSS website and watch the videos on ETS and be on the lookout for information in the mail.  The first day that the ETS will be available to Fresno County recipients and providers will be September 11, 2017.     

CDSS Electronic Timesheet System Announcement Webpage (scroll down to see links to videos)
Electronic Timesheet System Overview for Providers
Electronic Timesheet System Overview for Recipients
Electronic Timesheet System Frequently Asked Questions (FAQ)
Updates about My IHSS

Starting on September 11, 2017, providers and recipients will be able to access a new system to get timesheet and payment status information!  The new website, sponsored by the State, will be accessible by smartphone, tablet, laptop or computers, as long as you have internet access and your own email address (providers & recipients cannot use the same email address). 

 The best feature about this new website is that timesheet and payment status will be in "real time", as up-to-date as possible.  (Fresno County's "My IHSS" was restricted to information that was generally two days old.)  As an added bonus, if a recipient choses to approve timesheets through this new system, called the Electronic Timesheet System, providers can fill out their timesheets online, cutting out the time it takes for mail delivery to the Timesheet Processing Facility in Chico!  The system will also prevent common mistakes that might delay payment or lead to a violation.  Once the recipient approves the timesheet online, it's automatically put in line for processing the next business day.  Providers using Direct Deposit will receive their payments even faster, not having to wait on the US Postal Service for delivery. 

To learn more about the Electronic Timesheet System (aka ETS) visit the CDSS Electronic Timesheet System Announcement Webpage.  There are videos for providers and recipients to watch, and dates and times for Webinars (live walk-through of the ETS).  You also will be receiving notices from the State at the end of August.  Fresno County providers and recipients will be able to begin registering with the new ETS on September 11, 2017.

With these new and improved services from the State, Fresno County's "My IHSS" will go off-line in September 2017.  Thank you for choosing to support "My IHSS" over this past year!

Public Authority Program Information - October 18, 2016

As mandated by the Welfare and Institution Code (WIC) 12302.25, the Public Authority in Fresno County is legally separate from County of Fresno and is governed by the Board of Supervisors (BOS). The Public Authority acts as the employer of record and manages background checks, orientations, and other employee/employer relations for IHSS providers – but it’s important to remember that the IHSS recipient is the actual employer and responsible to hire, train, supervise and fire a provider.

Recently, the Public Authority shared some facts, demographics and upcoming fiscal changes with the Board of Supervisors.

Graph of Provider Relationship. Spouse is 4%. Relative is 22%. Non related is 33% and Parent is 41%.In August 2016, the IHSS program made payments on 15,827
active cases and the average number of hours per case was 110. There are 14,396 providers actively working an average of 129 hours to assist IHSS recipients remain as independent as possible and safely in their homes as their physical and/or mental capacity diminish. Over two thirds of IHSS recipients received care from a family member, such as a spouse, parent, adult child or other relative. 

Within the past few years, the IHSS program and Public Authority have experienced many changes and more are yet to come. The implementation of the Fair Labor Standards Act (FLSA) has been the most impactful by allowing providers overtime pay, pay for travel time and setting limits to the number of hours providers can work. As more rules and changes are incorporated within the IHSS program, the funding of the Public Authority remains contingent on Federal and State funding, along with the Fresno County share in the expense of maintaining the activities mandated.

IHSS providers working in Fresno County are paid $10.25 per hour, and another .85 cents is also paid for health benefits, totaling $11.10. Currently 14% providers are actively enrolled in the health plan, which is capped at 2,000 participants. Over half of IHSS providers are Medi-Cal beneficiaries and the remaining 35% of providers may have other health coverage or may not have health coverage. While some wages are paid by Federal and State funding, there is still an impact to the Fresno County General Fund, especially when the wage amount exceeds the limit set by the State. While Fresno County contributes 16.3% to every dollar spent, that percentage increases to 46.6% for any amount that surpasses the State limit. Good news on the horizon for all IHSS providers is the State mandated wage increase recently enacted will start January 1, 2017, and begins with a fifty cent increase to $10.50, then rises incrementally by a dollar every year until it reaches $15.00 in 2022, which constitutes an approximate 9% increase every year.

Updates about the Fair Labor Standards Act (FLSA) Implementation at IHSS 

As of July 2016, all timesheets submitted by IHSS providers are now being evaluated for possible violations. At this time, the IHSS Violations Team is calling and counseling providers when they submit timesheets that receive a violation to help them understand the new rules. Top errors include: 

  • Claiming more than 66 hours in a workweek when working for more than one IHSS recipient.
  • Claiming more than 7 hours of travel time in a workweek (the maximum is 7 hours between all recipients - not for each recipient)
  • Claiming more hours than the recipient's maximum authorized weekly hours which creates unauthorized overtime or more overtime than already authorized.

When a provider gets a violation, they (and the recipients they work for) will receive a Violation Notice in the mail. In addition, the provider will also receive a County Dispute Review request form that they can fill out and return within 10 calendar days of receiving the violation. At the 3rd & 4th violation levels, the provider can also request a State Administrative Review (not the same has a Fair Hearing) to be conducted by the California Department of Social Services (CDSS), when they do not agree with the County Dispute Review outcome.

When a provider receives a 2nd violation for the first time, they will have the opportunity to complete a Self-Training packet and certification form within 21 calendar days of receiving the 2nd violation. When it is returned timely, the 2nd violation will be removed. If another 2nd violation happens at a later time, the provider will not be able to do the self-training again, but will always have the ability to dispute the violation.

If you are still unsure about the new rules: 

  • Watch the 2016 FLSA Videos from CDSS (English, Spanish, Chinese)
  • Attend a Timesheet Clinic (see below)
  • Please give us a call at the Provider and Recipient Call Center at (559) 600-5749 
  •  Violation List. First Violation serves as a warning. Second Violation can be removed if the provider completes and returns the Self-Training Certification (one-time only). Third Violation results in 90 day suspension as an IHSS provider. Fourth Violation results in one-year termination as an IHSS provider. 

    Don't Lose Out! Return forms timely! Be sure all signatures are present and dated! Use the pink return envelope provided! 

    Important Information to Remember: Providers can request a County Dispute Review for all four levels. Providers can request a State Administrative Review for 3rd and 4th violations after the County Dispute Review outcome. If no other violation is received within a year, the provider's total violation count will be reduced by one.


    Timesheet ClinicHelp Sign
    Feeling confused with all the new overtime rules and not sure how to complete your timesheet or travel claim form?  Not sure if you filled out the SOC 2255 or SOC 2256 correctly?  Come to the Timesheet Clinic for one-on-one assistance.  Public Authority and IHSS program staff will be available in the Kaweah Room on the first floor of the Senior Resource Center, 2025 E Dakota Ave during the dates and times listed on the schedules.  See you there!  Click to get a copy of the 2016 schedule in English or Spanish for sessions in Fresno.  Good News!  Timesheet Clinics will continue in 2017!  Get your copy of the 2017 schedule here:  English or Spanish.
    Looking for a Form?
    There are a lot of new forms and notices associated w/ FLSA, click here for some of the most common.
    Keep Us In the Know!
    With all the changes and new rules in the IHSS program, we don't want to lose touch w/ you or your recipients.  Fill out a Change of Address or Telephone Form and mail it to the PA office.

    Important Links:

    New Timesheet Information & Forms  
    General Public Authority Forms
    Provider Registry Information
    Provider Enrollment Information
    Orientation & Training Information
    Medi-Cal Fraud Information & Reporting
    Employment Verification Information
    IHSS Advisory Committee Link
    Fresno County IHSS webpage 


    updated 08/16/2017