General Information

Contact Dept

  • Address:
    2135 Fresno Street, Suite 100
    Fresno, CA 93721
  • DSS IVR System (Case Info):
    (559) 600-1DSS (1377) or toll-free 1 (877) 600-1377. To speak to a worker, call 1-855-832-8082 between 7:30am-4:30pm
  • Child Protective Services Hotline:
    (559) 255-8320 and / or (559) 266-2463 Fax Number
  • Elder Abuse/Adult Protective Services Hotline:
    1 (800) 418-1426 or (559) 600-3383 or (559) 230-1976 (Fax Number)
  • Email Department


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 Office Location:   
2025 E. Dakota Ave   
2nd Floor   
Fresno, CA 93726   
Fax (559) 243-7485   

Change Center  (559) 600-5749   
Provider Registry  (559) 600-5753   
Provider Enrollments  (559) 600-5752   
Wage Verification  (559) 600-5751   
SEIU UHW West (Union)  (559) 265-4890   
Direct Deposit  1-866-376-7066   
Wage Garnishments  1-916-551-1011   

Adult Protective Services  (559) 600-3383   
Child Protective Services  (559) 600-8320   
Additional Contacts can be found here       


What is the IHSS Public Authority?
The Public Authority was created to help the Recipients of In-Home Supportive Services (IHSS) find Providers so they can remain in their home safely and independently. The Public Authority is the employer of record for the purpose of negotiating wages, benefits and working conditions with the local union. 
 What is the Provider Registry?  
 The Provider Registry maintains a database of Providers that have been screened and trained by the Public Authority. The Provider Registry helps link IHSS Recipients to Providers. When an IHSS Recipient asks for help to find a Provider, the Public Authority matches Providers in the Registry to the Recipient's physical location, authorized tasks and work schedule. Since the Recipient is the employer, the Recipient will interview Providers and make a decision on who they will hire. Recipients can also fire a provider at will.

  New IHSS Rules Header

Recent changes in State law will go into effect on January 1, 2015 and will allow IHSS Providers to receive overtime pay and paid travel time, within certain limits.
The forms below were sent to all IHSS Recipients and Providers and explain the basic rules and changes regarding work weeks, overtime, paid travel time and forms that must be sent back to the Fresno County IHSS office.
PDF Important Information Notice for Providers (TEMP 3001)
PDF Important Information Notice for Recipients (TEMP 3002)
If the recipient(s) you work for have difficulties with their vision, they can listen to the Information Notice for IHSS Recipients (Temp 3002) and IHSS Overtime and Workweek Requirements - Recipient Declaration (Temp 3000).

  ada logo Audio Version  (Note: This file is large and may take a few minutes to load)

  New Forms Due


Mail all forms to: In-Home Supportive Services, P.O. Box 1912, Fresno, CA 93718-1912

Important: Before sending the forms to the address above, please check to see that your name and IHSS case number (if you are a recipient) or provider number (if you are a provider) is clearly printed on each the forms.
PDF  Provider Enrollment Agreement (SOC 846)
If you are a provider and work for multiple recipients, you will need to complete the form below to let us know what hours you work for each recipient and when you will work them during the week. This form will also let us know, when you work for more than one recipient during the day, how much time you spend traveling between recipients which is required to be eligible for paid travel.
PDF  Provider Workweek and Travel Time Agreement (SOC 2255)
PDF Recipient Overtime Declaration (TEMP 3000)  
If you are a recipient that has more than one provider, you will also need to complete the form below to tell us what hours are being worked by each of your providers. They will need to sign the form too.  
PDF Recipient and Provider Workweek Agreement (SOC 2256)

        Calculator             Need help dividing monthly hours by 4.33 to get a weekly hours total? 
                      Time Calculator                 PDF   Calculator Instructions


 Timesheet Workshop Calendar

All IHSS Recipients and Providers are highly encouraged to attend one of the scheduled trainings. During the training, attendees will learn about all the changes and requirements related to overtime and paid travel, as well as on-site assistance with completing the required forms. Please read the letter issued by Joy Cronin, Adult Services Deputy Director.
PDF Provider Timesheet Workshop Calendar and Locations   (Revised 12/17/14)
2015 Changes Video Header
The California Department of Social Services has released a video that explains the new requirements of the IHSS program and provides some examples of completing timesheets with and without travel time. If you are unable to watch the video, or still have many questions, please attend a workshop.
              English: Click Here                 Spanish:  Click Here
Important Links:  
New Timesheet Information & Forms
General Public Authority Forms 
Provider Registry Information
Provider Enrollment Information
Orientation & Training Information
Medi-Cal Fraud Information & Reporting
Employment Verification Information
IHSS Advisory Committee Link