General Information

Contact Dept

  • Address:
    2135 Fresno Street, Suite 100
    Fresno, CA 93721
  • DSS Case Information::
    (559) 600-1377)or toll-free (877) 600-1377. To speak to a worker call (559) 600-1377 or toll free (855) 832-8082 between 7:30am-4:30pm
  • Child Protective Services Hotline:
    (559) 255-8320 and / or (559) 266-2463 Fax Number
  • Elder Abuse/Adult Protective Services Hotline:
    1 (800) 418-1426 or (559) 600-3383 or (559) 230-1976 (Fax Number)
  • Email Department



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Office Location:   
2025 E. Dakota Ave, 2nd Floor
Fresno, CA 93726
Fax (559) 243-7485

 Mailing Address: 
PO Box 1912
Fresno, CA 93718-1912

Provider & Recipient                                 
Call Center  (559) 600-5749
   Provider Registry  (559) 600-5753
Provider Enrollments  (559) 600-5752
Wage Verification  (559) 600-5751
   SEIU Local 2015  (855) 810-2015
Direct Deposit  1-866-376-7066
Wage Garnishments  1-916-551-1011

Adult Protective Services  (559) 600-3383
Child Protective Services  (559) 600-8320

Additional Contacts can be found here         



What is the IHSS Public Authority?  

The Public Authority was created to help the Recipients of In-Home Supportive Services (IHSS) find Providers so they can remain in their home safely and independently. The Public Authority is the employer of record for the purpose of negotiating wages, benefits and working conditions with the local union.   


 What is the Provider Registry?  

The Provider Registry maintains a database of Providers that have been screened and trained by the Public Authority. The Provider Registry helps link IHSS Recipients to Providers. When an IHSS Recipient asks for help to find a Provider, the Public Authority matches Providers in the Registry to the Recipient's physical location, authorized tasks and work schedule. Since the Recipient is the employer, the Recipient will interview Providers and make a decision on who they will hire. Recipients can also fire a provider at will.  


 As of February 1, 2016, IHSS/WPCS providers will be paid overtime, at a rate equal to one and one-half times the regular rate of hourly pay, when their time worked exceeds 40 authorized hours per workweek. The term "workweek" is defined in statute as the period beginning at 12:00 a.m. on Sunday and terminates at 11:59 p.m. the following Saturday.

Likewise, as of February 1, 2016, IHSS providers will be paid for travel time when the provider works for multiple recipients and is required to travel from one job site to another job site during the same workday. A provider will not be compensated for travel to and from his/her home to any IHSS recipient's location.

IHSS Recipients may also be eligible for additional services when they must keep their provider "engaged to wait" during medical appointments.

Click here to watch a video about the 2016 Fair Labor Standards Act (FLSA) New Program Requirements. 


Live-In Exemption Header

Exemption 1:
IHSS providers who meet the following requirements on or before January 31, 2016, may provide services to two or more live-in family member recipients and work up to 12 hours per day, or 90 hours per week, not to exceed 360 hours per month.

  1. The IHSS provider must work for two or more IHSS recipients; AND
  2. The IHSS provider lives in the same home as all the IHSS recipients for whom he/she provides services; AND
  3. The IHSS provider is related to all the IHSS recipients for whom he/she provides services, as he/her parent, adoptive parent, step-parent, grandparent or legal guardian.

In February 2016, CDSS will identify providers who might qualify for this exemption based on IHSS case records and will send them information and a required exemption request form that will need to be completed and sent back for consideration.  If you do not receive a form and think you might qualify, call CDSS at (916) 651-1011.

 2016 FLSA Forms Due By pic

The California Department of Social Services (CDSS) has started sending out packets of information related to the start of overtime and travel to IHSS Recipients and Providers that include certain froms that must be signed and returned to Fresno County, by April 15, 2016.  If you should have received a packet, but have not, or the packet was damaged or lost, please click on the links below to print a copy of the from to read, sign and return to us at mailing address shown above.  Translations for the forms listed can be found here.


First Mailing (December & January):  

Providers  (Return the Provider Enrollment Agreement)

Recipients (No forms to return)


Second Mailing (starts February 1st):

Providers (The Provider Workweek Agrement is only required to be returned if you work for more than one Recipient.  Only fill out the Travel Pay section if you will also be traveling between Recipients on the same day.)  

Recipients (The Recipient Workweek Agreement must be signed by the IHSS Recipient and all of the Providers that work for them, when a Recipient has more than one provider.)  


Timesheets and Travel Claims

The IHSS Provider timesheets will not change, but will now include the claimed hours in workweeks that are split between months.  Travel will not be included on the timesheets, as planned last year.  In order to receive a Travel Claim form, providers will have to have turned in the Provider Workweek Agreement (SOC 2255) and indicated they will be traveling (see form for more details).  Travel Claim forms cannot be printed by Fresno County and must be sent through the mail.


Important Links:  

New Timesheet Information & Forms  
General Public Authority Forms
Provider Registry Information
Provider Enrollment Information
Orientation & Training Information
Medi-Cal Fraud Information & Reporting
Employment Verification Information
IHSS Advisory Committee Link
Fresno County IHSS webpage