General Information

Contact Dept

  • Address:
    2135 Fresno Street, Suite 100
    Fresno, CA 93721
  • DSS Case Information:
    (559) 600-1377 or toll-free (877) 600-1377. To speak to a worker call (559) 600-1377 or toll free (855) 832-8082 between 7:30am-4:30pm.
  • Child Protective Services Hotline:
    (559) 255-8320 and / or (559) 266-2463 Fax Number
  • Elder Abuse/Adult Protective Services Hotline:
    1 (800) 418-1426 or (559) 600-3383 or (559) 230-1976 (Fax Number)
  • Email Department

 

 

   assistant pointing 2

Office Location:   
2025 E. Dakota Ave, 2nd Floor
Fresno, CA 93726
Fax (559) 243-7485


 Mailing Address: 
PO Box 1912
Fresno, CA 93718-1912


Provider & Recipient                                 
Call Center  (559) 600-5749
   Provider Registry  (559) 600-5753
Provider Enrollments  (559) 600-5752
Wage Verification  (559) 600-5751
   SEIU Local 2015  (855) 810-2015
Direct Deposit &                                
Wage Garnishments 1-866-376-7066

Adult Protective Services  (559) 600-3383
Child Protective Services  (559) 600-8320

Additional Contacts can be found here         

 

 

What is the IHSS Public Authority?  

The Public Authority was created to help the Recipients of In-Home Supportive Services (IHSS) find Providers so they can remain in their home safely and independently. The Public Authority is the employer of record for the purpose of negotiating wages, benefits and working conditions with the local union.   

 

 What is the Provider Registry?  

The Provider Registry maintains a database of Providers that have been screened and trained by the Public Authority. The Provider Registry helps link IHSS Recipients to Providers. When an IHSS Recipient asks for help to find a Provider, the Public Authority matches Providers in the Registry to the Recipient's physical location, authorized tasks and work schedule. Since the Recipient is the employer, the Recipient will interview Providers and make a decision on who they will hire. Recipients can also fire a provider at will.  

 
 
introducing my ihss
 
 Fresno County Department of Social Services is pleased to announce a new self-service system for you to get information about your IHSS hours or timesheet status.

Available any time, day and night, with no waiting. This new system, called "My IHSS", can be reached by phone or the internet. All you need to do is call 600-9299 or visit our website at https://adultservices.co.fresno.ca.us

 

 
 
 implementation
 

 As of February 1, 2016, IHSS/WPCS providers will be paid overtime, at a rate equal to one and one-half times the regular rate of hourly pay, when their time worked exceeds 40 authorized hours per workweek. The term "workweek" is defined in statute as the period beginning at 12:00 a.m. on Sunday and terminates at 11:59 p.m. the following Saturday.

Likewise, as of February 1, 2016, IHSS providers will be paid for travel time when the provider works for multiple recipients and is required to travel from one job site to another job site during the same workday. A provider will not be compensated for travel to and from his/her home to any IHSS recipient's location.

IHSS Recipients may also be eligible for additional services when they must keep their provider "engaged to wait" during medical appointments.

Click a link below to watch a video about the 2016 Fair Labor Standards Act (FLSA) New Program Requirements. 

 
Timesheet ClinicHelp Sign
Feeling confused with all the new overtime rules and not sure how to complete your timesheet or travel claim form?  Not sure if you filled out the SOC 2255 or SOC 2256 correctly?  Come to the Timesheet Clinic for one-on-one assistance.  Public Authority and IHSS program staff will be available at the American Legion during the dates and times listed.  See you there!  Click to get a copy of the schedule in English or Spanish for sessions in FresnoNew dates for Timesheet Clinics in rural areas:  English or Spanish. 
 
 
 
 Forms and Due Dates
The California Department of Social Services (CDSS) sent out packets of information related to the start of overtime and travel to IHSS Recipients and Providers.  The packets include certain forms that must be signed and returned to Fresno County.  If you should have received a packet, but have not, or the packet was damaged or lost, please click on the links below to print a copy of the new form(s) to read, sign and return to us at mailing address shown above.  Translations for the forms listed can be found here.
 
 

 ALL Providers 

The Provider Enrollment Agreement (SOC 846) was updated to include information regarding overtime and travel time pay, weekly hour maximums, and the violations process.  At this time, there is no longer a deadline for this form, but all providers should sign and send it to the IHSS Public Authority.

Click the link to print the form:  Provider Enrollment Agreement (SOC 846)

 
 
Providers Working for Multiple Recipients
The IHSS Program Provider Workweek and Travel Agreement (SOC 2255) assists providers who work for multiple recipients on the same day with establishing a work schedule in order to stay within the maximum workweek limit of 66 hours.  Providers that work for multiple recipient on the same day and travel between locations to provide IHSS must have a completed SOC 2255 on file to be eligible for travel time pay.

Click the link to print the form:  Provider Workweek Agreement (SOC 2255)
 
 

Recipients  

The IHSS Program Recipient and Provider Workweek Agreement (SOC 2256) serves as a tool to assist those recipients with multiple providers to establish a work schedule that complies with the recipient's maximum weekly hours and ensures there are enough providers to sufficiently cover the services authorized for the recipient.  If you are experiencing difficulty completing the form or need more providers, contact us!

 

Click the link to print the form:  Recipient Workweek Agreement (SOC 2256)
 
 
Other Recent Notices and Forms:
 
 
Live-In Exemption Header
 

Exemption 1:
IHSS providers who meet the following requirements on or before January 31, 2016, may provide services to two or more live-in family member recipients and work up to 12 hours per day, or 90 hours per week, not to exceed 360 hours per month. 

  1. The IHSS provider must work for two or more IHSS recipients; AND
  2. The IHSS provider lives in the same home as all the IHSS recipients for whom he/she provides services; AND
  3. The IHSS provider is related to all the IHSS recipients for whom he/she provides services, as he/her parent, adoptive parent, step-parent, grandparent or legal guardian.

In February 2016, CDSS will identify providers who might qualify for this exemption based on IHSS case records and will send them information and a required exemption request form that will need to be completed and sent back for consideration.  If you do not receive a form and think you might qualify, call CDSS at (916) 551-1011.

 
 
 

Important Links:  

New Timesheet Information & Forms  
General Public Authority Forms
Provider Registry Information
Provider Enrollment Information
Orientation & Training Information
Medi-Cal Fraud Information & Reporting
Employment Verification Information
IHSS Advisory Committee Link
Fresno County IHSS webpage 
Resources