General Information

Contact Dept

  • Address:
    2135 Fresno Street, Suite 100
    Fresno, CA 93721
  • DSS IVR System (Case Info):
    (559) 600-1DSS (1377) or toll-free 1 (877) 600-1377. To speak to a worker, call 1-855-832-8082 between 7:30am-4:30pm
  • Child Protective Services Hotline:
    (559) 255-8320 and / or (559) 266-2463 Fax Number
  • Elder Abuse/Adult Protective Services Hotline:
    1 (800) 418-1426 or (559) 600-3383 or (559) 230-1976 (Fax Number)
  • Email Department


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 Office Location:   
2025 E. Dakota Ave   
2nd Floor   
Fresno, CA 93726   
Fax (559) 243-7485   

Change Center  (559) 600-5749   
Provider Registry  (559) 600-5753   
Provider Enrollments  (559) 600-5752   
Wage Verification  (559) 600-5751   
SEIU UHW West (Union)  (559) 265-4890   
Direct Deposit  1-866-376-7066   
Wage Garnishments  1-916-551-1011   

Adult Protective Services  (559) 600-3383   
Child Protective Services  (559) 600-8320   
Additional Contacts can be found here       


What is the IHSS Public Authority?
The Public Authority was created to help the Recipients of In-Home Supportive Services (IHSS) find Providers so they can remain in their home safely and independently. The Public Authority is the employer of record for the purpose of negotiating wages, benefits and working conditions with the local union. 
 What is the Provider Registry?  
 The Provider Registry maintains a database of Providers that have been screened and trained by the Public Authority. The Provider Registry helps link IHSS Recipients to Providers. When an IHSS Recipient asks for help to find a Provider, the Public Authority matches Providers in the Registry to the Recipient's physical location, authorized tasks and work schedule. Since the Recipient is the employer, the Recipient will interview Providers and make a decision on who they will hire. Recipients can also fire a provider at will.
As stated in the press release issued by the California Department of Social Services on January 15, 2015:

"In view of the fact the Federal requirements relating to overtime payments have been vacated by the court, California will retain the program structure that existed before the Department of Labor issued the rule," said California Department of Social Services’ Director Will Lightbourne. "This means recipients of services will continue to receive all of the monthly hours they have been authorized, and will continue to receive their services from their provider of choice."

 All In-Home Supportive Services providers will continue to be paid straight-time at the locally bargained hourly wage, in the same manner in which hours were reported and providers were paid in 2014.

You can read more information in the documents linked below:

 PDF  Important Notice to Recipients and Providers 
PDF  CDSS Media Release 
PDF  Memorandum Opinion  
PDF  Order Filed  

Important Links:  
New Timesheet Information & Forms
General Public Authority Forms 
Provider Registry Information
Provider Enrollment Information
Orientation & Training Information
Medi-Cal Fraud Information & Reporting
Employment Verification Information
IHSS Advisory Committee Link