General Information

Contact Dept

  • Address:
    2135 Fresno Street, Suite 100
    Fresno, CA 93721
  • DSS IVR System (Case Info):
    (559) 600-1DSS (1377) or toll-free 1 (877) 600-1377. To speak to a worker, call 1-855-832-8082 between 7:30am-4:30pm
  • Child Protective Services Hotline:
    (559) 255-8320 and / or (559) 266-2463 Fax Number
  • Elder Abuse/Adult Protective Services Hotline:
    1 (800) 418-1426 or (559) 600-3383 or (559) 230-1976 (Fax Number)
  • Email Department


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 Office Location:   
2025 E. Dakota Ave   
2nd Floor   
Fresno, CA 93726   
Fax (559) 243-7485    

Provider & Recipient
Call Center 
(559) 600-5749   
Provider Registry  (559) 600-5753   
Provider Enrollments  (559) 600-5752   
Wage Verification  (559) 600-5751   
SEIU UHW West (Union)  (559) 265-4890   
Direct Deposit  1-866-376-7066   
Wage Garnishments  1-916-551-1011   

Adult Protective Services  (559) 600-3383   
Child Protective Services  (559) 600-8320   
Additional Contacts can be found here       


What is the IHSS Public Authority?
The Public Authority was created to help the Recipients of In-Home Supportive Services (IHSS) find Providers so they can remain in their home safely and independently. The Public Authority is the employer of record for the purpose of negotiating wages, benefits and working conditions with the local union. 
 What is the Provider Registry?  
 The Provider Registry maintains a database of Providers that have been screened and trained by the Public Authority. The Provider Registry helps link IHSS Recipients to Providers. When an IHSS Recipient asks for help to find a Provider, the Public Authority matches Providers in the Registry to the Recipient's physical location, authorized tasks and work schedule. Since the Recipient is the employer, the Recipient will interview Providers and make a decision on who they will hire. Recipients can also fire a provider at will.
  Restoration of Hours
July 2015
IHSS recipients should have received a Notice of Action and letter from the California Department of Social Services advising them of a proposed State Law to restore the 7% reduction which has been in effect since July 2014.  If approved, recipients will be able to receive the full amount of their authorized hours and should review the services and hours with their provider(s).  If, as a recipient, you have more than one provider and have signed a paper to assign or "lock in" the provider's hours to remain the same every month, please call the "Provider & Recipient Call Center" at (559) 600-5749, to update this information.  If you have only one provider and have not assigned your provider's hours in writing, there is no need to call.
To locate the amount of hours that are now available, recipients should look at the first page of the Notice of Action sent mid-June.


Changes to Timesheets
Beginning with July 2015, the IHSS Timesheets will now show the recipient's total monthly hours on the first pay period timesheet (1st to 15th) and the remaining hours will be on the second timesheet (16th through the end of month).
Important Links:  
New Timesheet Information & Forms
General Public Authority Forms 
Provider Registry Information
Provider Enrollment Information
Orientation & Training Information
Medi-Cal Fraud Information & Reporting
Employment Verification Information
IHSS Advisory Committee Link