General Information

Contact Dept

  • Address:
    2135 Fresno Street, Suite 100
    Fresno, CA 93721
  • DSS Case Information:
    (559) 600-1377 or toll-free (877) 600-1377. To speak to a worker call (559) 600-9980 or toll free (855) 832-8082 between 7:30am-4:30pm.
  • Child Protective Services Hotline:
    (559) 600-8320 and / or (559) 266-2463 Fax Number
  • Elder Abuse/Adult Protective Services Hotline:
    1 (800) 418-1426 or (559) 600-3383 or (559) 230-1976 (Fax Number)
  • Email Department

Division 03 - Child Welfare

 

 Chapter 1 - Director's Policies

 Item 01 - Mandatory Face-to-Face Contacts/Documentation Timeframes (Revised 02/17/16)
Item 02 - Mandatory Disclosure Policy
Item 03 - Sensitive Referrals and Cases (Revised 6/9/17)
  Item 04 - Caseload Coverage 
Item 05 - Foster Youth Extracurricular, Enrichment and Social Activities
Item 06 - Health and Education Passport (Revised 5/18/12)
Item 07 - Immigrant Child and Family Program
Item 08 - Access to Confidential Records/827 Requests (Revised 11/06/15)
 Item 09 - Child Death Investigations  (Revised 05/01/17)

Item 10 - Initial Case Plan Development (Revised 4/4/07)
Item 11 - Human Trafficking (Obsolete 9/19/16) 

Item 12 - Working with Court Appointed Special Advocates (Revised 5/3/13)

Item 13 - Social Work Staff Parameters (Obsolete 9/19/16)
 Item 14 - Caseload Guidelines (Revised 10/24/14) 
Item 15 - Registered Sex Offender Match for Placement Homes (Revised 06/06/14) 
Item 17 - Completing CPS and Criminal Clearances on Parents and Guardians (Issued 10/5/12)  
Item 18 - Sharing Information with Caregivers 
Item 19 - Commercial Sexual Exploitation of Children (CSEC)

 

 

Chapter 2 - General Administration

Item 01 - Quality Supervision (Obsolete 10/5/16)
Item 02 - Bus Pass and Single Ride Card Issuance  (Revised 8/31/17)
Item 03 - Travel Procedures (PPG has been deleted as of 12/07/2012.  Please refer to PPG 10-04-001 Travel/Expense Authorizations and Expense Reimbursement.) 
Item 04 - Key Control, Crocker Building (Obsolete 10/5/16)
 Item 05 - Overpayment Prevention(Revised 07/16/13) 
 Item 06 - Responding to Requests for Information Related to DOJ/CACI Reports  (Revised 01/20/17)
Item 07 - Staff Response to Suicidal Statements/Gestures 
Item 09 - Conducting Research Using Child Welfare Case Records (Obsolete 5/16/17)
Item 10 - Disaster Preparedness (Obsolete 10/5/16)
 Item 11 - Group Home Letters of Support (Obsolete 10/5/16) 
Item 12 - Key Messages  (Obsolete 10/5/16)

Item 13 - Vacation Approval Policy
Item 19 - Transportation of Minors (Revised 11/18/11) 
Item 23 - Funeral Expenses – Special Need Payment (Revised 12/07/2012)
Item 24 - Overpayment Corrective Action Responses ( Revised 11/01/13)
Item 25 - Social Worker/Clinician Communication
Item 27 - Issuance of Jail Passes
Item 28 - Best Practices When Interviewing Children

 Item 29 - Medication Management in Out-of Home Placement (Revised 05-01-17)

   Item 30 - Child Welfare Employee Background checks

                    Chapter 3 - Initial Response/Detention

 

 

 Item 01 - Child Protection Hotline  (Revised 3/07/14)
  Item 02 - Use of Structured Decision Making in Emergency Response(Revised 08/30/16)  
 Item 04 - Drug Exposed Infant Protocol (Revised 11/10/15) (Revised 7/6/17)
 Item 06 - Crisis Control Guidelines (Revised 09/22/16)
 Item 07 - Child’s Folder, Initial
 Item 08 - Assessment in Investigation of Abuse/Neglect Reports (Revised 3/07/14)
 Item 09 - Referrals for Dependent Minors Protocol (Revised 3/07/14)
 Item 10 - Swing and Standby Procedures for Referral and Placement Forms (Revised 1/25/13)
  Item 11 - Standby Expectations/Response to Referrals (Revised 11/01/16)
 Item 12 - Standby Training (Revised 03/30/10)
 Item 13 - Standby Qualifications and Application Process (Revised 3/30/2010)

 Item 14 - Protocol for Cross Reporting to Community Care Licensing- Day Care/Residential Care (Revised 11/16/2012)
 Item 15 - Interaction with Law Enforcement and Complaint Process
 Item 16 - Immigration and Naturalization Services
 Item 17 - Safely Surrendered Baby Protocol (Revised 11/10/15)
 Item 18 - Sexually Active Teens Protocol for Non-Dependents
 Item 19 - Downgrading Referrals
 Item 20 - Return Policy for ER Referrals (Revised 1/25/13)
 Item 21 - Emergency Response Investigation Consultation with Public Health Nurse
 Item 22 - Evaluated Out Referrals(Revised 01/24/14)   
 Item 23 - Suspected Child Abuse/Neglect Written Referral(Revised 1/25/13)
 Item 24 - Authorization/Consent for Routine Medical Care
 Item 25 - Authorization/Consent for Emergency Medical Care
  Item 26 - Timelines for Subsequent Contacts After Initial Attempts to Contact the Family Have Been Unsuccessful(Revised 05/01/17)
Item 27 - Child Abuse and Neglect Allegations (Issued 5/2/11)   
 Item 29 - Drug Endangered Children
 Item 30 - Emergency Response to a Referral Regarding Non-Dependent Children with Dependent Siblings
 Item 32 - 241 Protocol for Minors Who Meet Dependency and Delinquency Conditions
  Item 33 - DOJ/CACI Reporting( Revised 01/20/17)
 Item 34 - Denial of Financial Assistance/Compensation for Services to Families Who Meet the Criteria for Denial of Reunification Services
 Item 36 - Child Abuse Review Team (CART)
 Item 37 - Assessment of Domestic Abuse Allegations 
 Item 38 - Investigating Domestic Abuse Allegations  
Item 39 - Indian Child Welfare Act (ICWA) Expectations in Emergency Response

 



 Chapter 4 - Ongoing Case Management/Practice

 Item 01 - Outreach to Missing Dependent Minors (Revised 1/25/17)
Item 02 - AFDC Foster Care Eligibility
 Item 03 - Central Services Desk Service Plan Funding
 Item 04 - Ongoing Child's Folder
 Item 05 - Case Transfers and Termination of Services (Revised 05/23/14)
 Item 06 - Human Immunodeficiency Virus (HIV) Testing of At-Risk Children (Revised 10/30/15)
 Item 08 - Logging and Storing Client’s Belongings
 Item 09 - K-Six Program - Recording General Neglect Referrals (Obsolete 6/22/2017)
 Item 10 - Parenting - Parenting Programs
 Item 11 - Case Plan Update (Revised 4/4/07)
Item 12 - Educational Travel Reimbursement (PPG has been replaced by PPG 03-10-010 as of 08/15/14)
Item 13 - Transitional Independent Living Plan For ILP Eligible Youth (Revised 12/14/12) 
  Item 16 - Administration of Foster Care Payments(Revised 11/14/14 - Replaces PPG 6-4-07) 
 Item 17 - Social Security and/or Supplemental Security Income Benefits
 Item 18 - Voluntary Family Maintenance Services to Potential Juvenile Court Dependents (PPG has been deleted as of 4/18/14.  Please refer to PPG 03-13-001 Voluntary Family Maintenance for Very High and High Risk Children)
   Item 20 - Cultural Broker Referral Process
  Item 21 - Indian Child Welfare Act (ICWA) Expectations in Family Reunification and Pemanency Planning (Revised 01/09/15)
   Item 22 - Non-Related/Non-Dependent Legal Guardianship Case Transfer Process
 Item 23 - California Regional Centers Liaison (CVRC)
 Item 24 - Third Party Visitation
 Item 25 - Visitation Sanitation Guide 
 Item 26 - Medication Management in Out-of Home Placement (Merged into PPG 03-02-029)
 Item 27 -  Requirements/Training for Parents Becoming Partners Candidates (Issued 8/12/11)
Item 28 - Referrals to Parents Becoming Partners
 Item 29 - Visitation Progression (Revised 03/14/14)
 Item 30 - Eligibility Criteria for AB12 Extended Foster Care  (Revised 041012)
Item 31 -  Paternity Tests:  Request, Notification and Documentation (Revised 09/14/2012)
  Item 32 - National Youth in Transition Database

Item 33- Case Planning for Youth Approaching Age 17 Years, 5 Months 
Item 35- Best Dressed Kids/Best Dressed Teens Referral Process  (Revised  03/22/2016) 
Item 36: Use of Skype for Visitation Purposes   
Item 37- Familiy Unification Program  (Issued 6/26/2013) 

Chapter 5 - Placement

Item 01 - Placement Planning Criteria(Revised 4/11/14)
 Item 02 - El Puente Transitional Housing (Revised 10/30/15)
Item 03 - Live Scan Application Process (Obsolete 01/31/17)
Item 04 - Foster Family Agency New Certified Homes and Rollover process 
Item 05- Relative/Non Relative Extended Family Placement Re-Approval Process (PPG has been deleted as of 2/28/14.  Please refer to PPG 03-05-017 Relative and Non-Relative Extended Family Members Caregivers.)
Item 06 - SB 163 Definitions (Obsolete 8/30/17 )
Item 07 - SB 163 Wraparound Process ( Obsolete 8/30/17)
Item 08 - SB 163 Wraparound Fiduciary (Obsolete 8/30/17)
Item 09 - SB 163 Multi-Dimensional Treatment Foster Care Process (Obsolete 4/19/17)
Item 10 - SB 163 Wraparound Discharge (Obsolete 8/30/17)
Item 11 - SB 163 Community Team (Obsolete 8/30/17)
 Item 13 - Initial Out of Home Placement and Placement Changes(Revised 08/30/16)  
Item 14 - After Hours Placement & Safety-Wellbeing Checks (Revised 4/5/11)   
Item 15 - Whole Family (SB 500)
Item 16 - Placement Search Process(Issued 5/13/11)
Item 17 - Relative and Non-Relative Extended Family Caregivers(Obsolete 01/31/17)
Item 18 - Interstate Compact on the Placement of Children (ICPC) (Revised 3/2/12)
 Item 19 - Tribally Approved Foster Homes (Revised 09/27/16)
Item 20 - Transitional Housing Program Plus (THP+) Referral Process
Item 21- Criminal Records Exemptions ( Revised 03/07/14)
Item 22 - Title IV-E Kin-GAP Program Requirements  
Item 23 - Placement Holds ( Revised 11/06/15)
Item 24 -   Recruitment,  Licensing and Certification of Multi-Dimensional Treatment Foster Care Homes (Obsolete 2/8/17)
Item 25 - SB 163 Wraparound Roles and Responsibilities (Revised 8/30/17) (Note this PPG combines PPGs 03-05-06, 03-05-07, 03-05-08, 03-05-010, 03-05-011)
Item 26 - Re-Entry Into Extended Foster Care (EFC)
Item 27 -  Extended Benefits For Non-Minors Living With Current or Former Non-Related Legal Guardians (NRLG (Issued 10/26/2012)
 Item 28 -    Placement of Non-Minor Dependents (Revised 05/01/17)
Item 29 - Group Home Placements (Revised and Renumbered 01/03/14)
Item 30 - Specialized Care Increment (Issued 02/02/16)

Item 32 - Emergency Resource Family Homes (Issued 08/21/15)

Chapter 6 - Court

 Item 02 - Parent Search Unit
 Item 03 - Notice for Jurisdiction and Disposition Hearings
 Item 04 - Notices for Review of Dependency Status Hearings
 Item 05 - Review of Dependency Status (RDS) Court Reports (Revised 11/19/08)
Item 06 - Scanning Court Reports
 Item 07 - Concurrent Planning Visitation Unit
 Item 08 - Procedure for Utilizing a Contracted Third-Party for Supervised Visits
 Item 09 - ICWA Notice Requirements (Revised 6/9/17)
Item 10 - Compliance with Court Orders
 Item 11 - Dependency Termination for Minors at Age of Majority (Revised 6/4/07)
Item 12 - Dismissal of Dependency Process
 Item 13 - Due Diligence
 Item 14 - Timelines for Discovery
 Item 15 - Court Ordered Reasonable Visits-Parent No-Shows
  Item 17 - Protective Custody Warrants (Revised 11/10/2015)
  Item 19 - Dependency Court Authorization for Administration of Psychotropic Medication (Revised 10/11/16)
Item 20 - Legal Emancipation of Minors
 Item 21 - Child’s Provider of Care Questionnaire (6349)
  Item 22 - Management of DCFS Use of County Counsel Time (Revised 09/22/16 )
 Item 23 - Social Worker/Attorney Communication  (Revised 09/22/16)
  Item 24 - Time lines for reports to Court (Revised 09/22/16) 
Item 25 - Request for Continuance
 Item 26 - Providing WIC 300 Court Reports to Parents and Guardians (Unavailable until revised version is available)
Item 27 - Removing Dependents From a Parent, Relative, NREFM or Guardian and Placing in a Higher Level of Care (Issued 10/12/2012)
 Item 28 - Request to Change or Modify Court Orders (Revised 09/27/16)
  

Chapter 7 - Guardianship

 Item 01 - Appointing a Successor Guardian 

Chapter 8 - Adoptions

 Item 01 - AAP Eligibility, Private Adoptions (Revised 01/16/15)
  Item 02 - Private Adoption Agency reimbursement Program (Revised 01/16/15)
 Item 03 - Notice for 366.26 Hearings (Analysis of Adoption for Children Being Assessed for a Plan of Permanency)
 Item 04 - Risk-Adopt Placement Matching    
Item 05 - Request by Care Provider for Designation as a Prospective Adoptive Parent  
Item 06 - Notice of Intent to Remove Child  
Item 07 - Emergency Removals
Item 08 - Sibling Mutual Consent for Contact
Item 09 - Mutual Consent for Contact Between Birth Parent and Adult Adoptee 
 

Item 10 - Indian Child Welfare Act (ICWA) Expectations in Assessment/Adoptions

Chapter 9 - Licensing

 Item 01 - Licensing Complaint Process
 Item 02 - Training Requirements to Become a Fresno County Licensed/Placement Ready Resource Parent (Obsolete 11/15/16)
 Item 03 - Ongoing Training Requirements For Fresno County Licensed Resource Families (Obsolete 11/15/16)
 Item 04 - Previously Licensed/Placement Ready Resource Parent: Re-Licensing Training Requirements (Obsolete 11/15/16)
 Item 05 - Subsequent Arrest Notification (Obsolete 01/31/17)
Item 06 - Appraisal/Needs and Service Plan (LIC 625) at the Time of Placement  

Chapter 10 - Services

Item 1 -  Treatment Services Referrals (Replaces PPG 3-4-22)
Item 2 -  Substance Abuse Referrals
Item 03 -   Child Care Assistance - Child Welfare Allocation Funded 
Item 04 - Family Support - Moving and Housing Assistance 
Item 05 - Foster Care Resources - Child Care Reimbursement 
Item 06 - Relative/Mentor Transportation Stipend (AB 490) (Obsolete 11/15/16)   
Item 07 - Foster Parent Resources - Transportation Reimbursement (Obsolete 11/15/16)
 Item 08 - Service Plan Fund Use 
Item 09 - Family Support-Furniture Purchases
Item 10- Education Travel Reimbursement   (Replaces PPG 03-04-012)
Item 11 - Family Dependency Treatment Court

 Chapter 11 - Continuous Quality Assurance Improvement (CQI) Support  

   Item 01 - Incident Reporting and Investigation (Revised 10/30/15)
   Item 02 - Incident Investigation (Obsolete as of 4/18/14)
Item 04 - Quality Assurance Incident Review (Revised 10/30/15)
 Item 05 - Consumer Concerns (Revised 09/27/16)

 Item 07 - Grievance Hearings for Child Abuse Central Index Name Listings (Revised 11/21/16)
Item 08 - Response to Child Welfare Quality Assurance Recommendations (Obsolete as of  9/6/16)

  Chapter 12 - Staffings, MDITs, Icebreakers, TDMs

 

 Item 01 -  Multi-Disciplinary Round Table (MDRT) (Obsolete as of 9/6/16)
  Item 02 - Multi-Disciplinary Interview Team (MDIT)  (Revised as of 05/01/17)
 Item 03 - Team Decision Making (TDM) Meetings and Facilitator Expectations NOTE: This PPG combines PPG 03-12-003 and PPG 03-12-007 Back-Up TDM Facilitators: Qualifications, Training, Expectations and Utilization (Revised 02/06/2015)
 
Item 04 - Ice Breaker Meetings (Revised 08/25/2010)
Item 05 - Transition Conferences (Revised 03/22/2011)
 Item 06 - Permanency Teaming Meetings (Revised 11/14/2014)  

 
 Chapter 13 - Prevention Services

 Item 01 - Voluntary Family Maintenance for Very High and High Risk Children ( Revised 04/18/14)

Chapter 14 - Education


Item 02 - Education Rights Holder
 Item 03 - Expulsions
 Item 04 - Responsibilities of Case Managing Social Worker Regarding Education of Court Dependents
 Item 05 - Education Information in Court Reports
  Item 06 - School Stability (Revised 08/19/2015)
Item 07 - AB167-District Graduation Requirement Waiver for Foster Youth  

 

Chapter 15 - Resource Family Approval, Updates & Due Process

  Item 01 - Resource Family Emergency Placement Requests
Item 02 - Resource Family Approval Process 
     Item 03 - Live Scan Application Process
Item 04 - Criminal Records Exemptions (Issues 6/9/17)

Item 05 - Subsequent Arrest Notification