General Information

Contact Dept

  • Phone:
    (559) 600-3420
  • Address:
    3333 E. American Ave, Suite B
    Fresno, CA 93725
  • Juvenile Services/JJC:
    (559) 600-3996
  • Adult Supervision/AOWP:
    (559) 600-6040
  • Drug Suppression:
    (559) 600-3800
  • Email Department

 

Crime Victim Assistance Center
Frequently Asked Questions

 

How can I get services?

CALL the main office, 559-600-2822, and request to speak to a Victim Advocate; have the police report number if possible.

OR 

Walk-into any of our 3 offices located at:

  • Business Hours (all sites):    Monday –Friday 8:00 – 12:00 and 1:00 – 5:00.
  • Main Office serving victims of all crimes - 2233 Kern Street, Fresno.
  • Serving Seniors (65 yrs or older) and Dependent Adults – 2025 W. Dakota office # 156, Fresno.
  • Serving Victims of Juvenile Offenders -  890 S. Tenth Street, Fresno.

It is best to call and make an appointment; HOWEVER, an appointment is not required to receive immediate assistance.  The Advocate will need to know the type of crime, the police department who handled the case and report number if possible.

Is there a Cost for services?

All services are FREE

Are there services for crime victims and their family right after the crime is committed?

YES, services can be provided at any time:

  • Right after the crime occurs
  • During the criminal investigation
  • During the trial
  • After the trial is over

What types of services are available for victims and their families?

Services are provided according to the needs of the victim and their family, which could include:

  • Crisis intervention services
  • Community referrals for emergency services like food, shelter, clothing, counseling, other community referrals
  • Intervention services with employers, schools, creditors
  • Restraining Orders
  • Relocation for victims of violent crime
  • Court support: Explanation of process, assistance/support with Testimony, Victim Impact Statement, and restitution
  • Financial Assistance through the State Compensation Program for violent crimes (not property crimes), assistance will be provided in the application process, application status, and advocating for approval.
  • Funeral/Burial (through the State Compensation Program for victims of violent crime and for those who qualify)
  • Other services available

Are there services for crime victims and their family if the perpetrator is never found or arrested?

YES, upon the reporting of the crime, full services are available to the victim and family

Are there services for crime victims and their family during the court process?

YES, we can provide assistance to:

  • Explain the court process
  • Explain the outcome of a specific hearing
  • Look up the next hearing date
  • Connect the victim and family with the District Attorney in charge of the case
  • Assist during court
  • Assist when giving testimony in court
  • Assist in getting restitution to the court
  • Assist with preparation and presentation (written or oral) of a Victim Impact Statement at Sentencing
  • Other services

Are there services for Witnesses?

YES, there are services for Witnesses who testify on behalf of the victim:

  • Explain the court process
  • Look up the next hearing date
  • Connect the witness with the District Attorney in charge of the case if needed
  • Assist during court
  • Assist when giving testimony in court

Who do I contact if I am a witness and need assistance?

Contact a Victim Advocate by phone or come into the office (see above) or notify the District Attorney for a referral.  An appointment is preferred; however, you can walk in any time during business hours.

Is there financial assistance available? 

YES, through the State Compensation Board for victims of violent crimes (not property crimes) and their family; reimbursement categories include:

  • Medical and Dental
  • Counseling
  • Support loss and wage loss
  • Relocation
  • Funeral and Burial expenses
  • Others

Note: The victim must complete an application; submit it to the State Compensation Board for review and approval.  A Victim Advocate can assist in the application process and advocate for approval.

How do I refer someone for services?

  • Give the victim and/or family member the Center’s phone number and address and encourage them to call or go to the Center
  • Bring the victim and/or family member to the office.

Is there assistance for crime victims if I don't speak English?

YES, but it is ALWAYS BEST to bring an interpreter.

If the crime occurred in another county am I eligible for assistance?

YES, assistance for Victims and their families are state wide and Advocates work with all 58 counties.  Further connections can also be made nation wide, with other crime victim assistance centers.  The important thing is to call for assistance and have the basic information available: where the crime happened, when it happened and the police department who handled the crime and the report number.