ISSUE
|
AGENCY
NAME
|
COMPLAINT
NUMBER
|
AGENCY
FUNCTION
|
| Adoptions |
Dept of Social Services (local Fresno office) |
(559) 445-6556 |
Matters relating to adoptions. |
| Adoptions |
CA State Dept of Adoptions (state) |
(916) 323-0467 |
Matters relating to adoptions. |
| Attorneys |
CA Bar of California |
(800) 843-9053 |
Complaints against attorneys regarding possible lawyer misconduct. |
| Automobile Purchases |
CA Dept of Motor Vehicles (local vehicles) |
(559) 488-4096 |
Odometer readings; counterfeit/fraudulent documents; registration not completed or received; false advertising; warranty; unlicensed dealer; Lemon Law information; dealer bonds |
| Automobile Repair |
CA Bureau of Automotive Repair (local Fresno office) |
(559) 445-5015 |
Automobile repair; failure to give written estimate; failure to obtain customer authorization; guarantee or warranty for labor or parts; failure to provide itemized invoice; subletting of repairs to another facility; smog inspections; unsatisfactory new motor vehicle warranty third party dispute resolution. |
| Banks - National |
US Regional Admin of National Banks |
(800) 613-6743 |
Enforces federal banking laws and examines all national banks throughout the state - banks with "national" or "NA" or "NT" and "SA". |
| Banks & Trust Companies |
CA Banking Dept |
(800) 622-0620 |
Investigates complaints from the general public about state-charted banks or trust companies. |
| Building & Safety |
Dept of Public Works (Fresno) |
(559) 453-5055 |
Building and safety codes. |
| Business Filings |
CA Secretary of State |
(559) 243-2100 |
Commissions notaries public; charters corporations; oversees state archives, files UCC, financing statement and tax lien information; campaign and lobbyist disclosure information; limited partnerships; elections and political reform. |
| Cemetery & Funeral Homes |
CA Cemetery & Funeral Programs |
(800) 952-5210 |
License and regulate cemeteries, crematories, cemetery brokers, cemetery salespeople and cremated remains disposers; cemetery endowment care and special care (trust) funds; mausoleum and columbarium construction; funeral directors, embalmers, removal, transportation and burial preparation. |
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| Collection Companies |
US Federal Trade Commission |
(877) 382-4357 |
Regulates misleading, deceptive and unfair business practices on a national level; Deceptive labeling of products; failure to disclose all credit terms before opening an account or making a loan or to correct billing errors; abusive or deceptive collection practices by debt collection agencies; inaccurate or out-of-date information in credit reports issued by credit reporting agencies; violations of federal warranty law and Used Car Trade Regulation Rule which requires used car dealers to disclose terms of warranty, if any. |
| Community Care Facilities |
CA Dept of Social Services (state) |
(559) 445-6556 |
|
| Consumer - General Questions |
Better Business Bureau |
(559) 222-8111 |
Provides mediation services; referral information; brochures |
| Consumer Fraud |
CA Office of the Attorney General |
(800) 952-5225 |
Amorist/business competition; charities; court-appointed conservatorships; Do Not Call Registry; international student exchange placement organizations; Prop 65 enforcement reporting; sellers of travel (travel agents); tobacco; Medi-Cal Fraud & Elder Abuse; identity theft; immigration consultants; telemarketing; Business Opportunities Act; SAMP violations; misappropriation of state or federal funds re job training. |
| Consumer Info Center |
CA Dept of Consumer Affairs - Complaint Mediation Division |
(800) 952-5210 |
Mediates complaints received against industries regulated by DCA. |
| Consumer Info Center |
CA Dept of Consumer Affairs - Consumer Info Center |
(800) 952-5210 |
Consumer information; referral and publications |
| Contractors - Bldg |
CA Contractors State License Bd - local Fresno office |
(559) 445-5281 |
License and regulates contractors in the bldg trades professions |
| Contractors - Unlicensed |
CA Contractors State License Bd - Swift Unit |
(916) 225-2924 |
Report unlicensed contractors activity advertising |
| Corporations |
CA Dept of Corporations |
(866) 275-2677 |
Regulation of securities, franchises, off-exchange commodities, investment and financial services, independent escrows, consumer and commercial finance lending and residential mortgage lending. |
| Credit card fraud; Sweepstakes awards; Telemarketing fraud |
Nat'l Fraud Info Center |
(800) 676-7060 |
NFIC works with the FBI and FTC on credit card fraud; sweepstakes awards; telemarketing fraud - national database |
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| Dentist |
CA Bd of Dental Examiners |
(916) 263-2335 |
Licenses and regulates dentists, registered dental assistants and register dental hygienists. |
| Elder Abuse |
(See Policing Agencies) |
|
|
| Email Scams/Internet Fraud |
Federal Bureau of Inv |
http://www.IC3.gov |
International White Collar Crime Center and FBI Federal Database re email scams. |
| Employment or Housing Discrimination |
CA Dept of Fair Employment & Housing (local Fresno office) |
(559) 244-4812 |
Administers the Fair Employment & Housing Act against discrimination in the workplace or housing. |
| Federal crimes |
Federal Bureau of Inv (local Fresno office) |
(559) 436-4474 |
Criminal violations of law - federal |
| Federal grants |
US Dept of Education - Assn of Vocational Adult Education |
(800) 647-8733 |
Federal grants to college students |
| Group homes |
CA Dept of Social Services - Community Care Licensing |
(559) 457-7008 |
Licenses and regulates group homes |
| Hair salons and manicurists |
CA Bd of Barbering & Cosmetology |
(800) 952-5210 |
Regulates cosmetologists, barbers, manicurists, estheticians and electrologists |
| Housing Discrimination - Seniors |
CA Dept of Fair Employment & Housing (state) |
|
|
| Housing Discrimination |
US Dept of Housing & Urban Development |
(415) 436-6451 |
Landlord/tenant problems with HUD-subsidized housing (i.e. improper evictions); housing discrimination complaints; Section 8 housing |
| Insurance |
CA Dept of Insurance |
(415) 538-4400 |
Has jurisdiction over title and other insurance companies and provides info relating to requirement for insurance companies, agents and brokers. |
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| Investment fraud - Against Seniors |
Seniors Against Investment Fraud (SAIF) with Dept of Corporations |
(866) 275-2677 |
SAIF to take leadership role to alert and education Californians over the age of 50 about investment and telemarketing fraud crimes and how to avoid being victimized. |
| Labeling - Deceptive |
US Federal Trade Commission |
(877) 382-4357 |
Regulates misleading, deceptive and unfair business practices on a national level; deceptive labeling of products; failure to disclose all credit terms before opening an account or making a loan or to correct billing errors; abusive or deceptive collection practices by debt collection agencies; inaccurate or out-of-date information in credit reports issued by credit reporting agencies; violations of federal warranty law and Used Car Trade Regulation Rule which requires used car dealers to disclose terms of warranty, if any. |
| Legal Help - Advocate |
Centro La Familia |
(559) 237-2961 |
Help in public benefits; housing; enrollment applications; domestic violence/immigration; First 5/Prop 10; Ryan White HIV/AIDS Education; Hispanics in Philanthropy; March of Dimes; Susan G. Komen Foundation; Women's Health Partnership; telecommunications; consumer fraud; Mazon; STOP Program |
| Legal Help - Restricted Income |
Central CA Legal Services |
(559) 570-1200 |
Provides legal help in limited areas of the law (i.e. unlawful evictions) |
| Long Term Care Ombudsman Crisis Line |
CA Dept of Aging (state) |
(800) 231-4024 |
|
| Mailing labels |
Direct Marketing Assn - Mail Preference Service |
P.O. Box 3861 Grand Central Station, New York, NY 10163 |
To remove your name and address off of Direct Marketing Association's member lists |
| Mailing lists |
Credit Reporting Agencies |
Equifax 800-685-1111
TU 800-851-2674
TRW 800-527-3933
|
Credit reporting companies prepare mailing lists from their databank. To remove name from list, call. |
| Medicare/Medicaid (Medi-Cal) |
CA Dept of Health Services (state) |
(916) 445-4171 |
Responsible for a variety of programs that emphasize prevention-oriented health care and delivery of medical services to the economically disadvantaged; protect from unsafe foods, drugs, drinking water and hazardous materials; enforce health standards in health facilities; licenses and certifies hospitals, nursing homes, dialysis centers, clinics and home health agencies; Medi-Cal and prepaid health; etc. |
| Mental Health |
Bd of Behavioral Science Examiners |
(916) 445-4933 |
Regulates educational psychologists, licensed clinical social workers; associate clinical social workers; marriage, family and child counselors and trainees. |
| Mobile homes |
CA Dept of Housing & Community Development (state) |
(916) 445-4775 |
Health and safety codes; building and housing standards; manufactured housing and mobile home laws; housing for low income, disabled, or elderly persons; subsidized housing in urban or rural areas; emergency shelter programs; independent living skills training programs. |
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| Nigerian Scam |
US Secret Service |
(202) 406-5850
(213) 894-4830 |
Letters from Nigeria or Logos offering to split money being held by individual for the heir of a deceased American citizen; Extortion demands to pay or a person will be kidnapped; charity has been left money, but has to pay a tax; etc. |
| Nurses |
CA Bd of Registered Nursing |
(916) 322-3350 |
Examines and licenses registered nurses (RNs); qualified nurse midwives; nurse anesthetists; nurse practitioners and public health nurses. Takes disciplinary action against unsafe or incompetent RNs. |
| Nursing Home Conditions/License |
CA Dept of Health Services (state) |
(916) 445-4171 |
Responsible for a variety of programs that emphasize prevention-oriented health care and delivery of medical services to the economically disadvantaged; protect from unsafe foods, drugs, drinking water and hazardous materials; enforces health standards in health facilities; licenses and certifies hospitals, nursing homes, dialysis centers, clinics and home health agencies; Medi-Cal and prepaid health, etc. |
| Pell Grants |
Pell Grants |
(800) 433-3243 |
Pell Grants for college students |
| Pensions; Benefits; Flexible Plans |
CA Dept of Industrial Relations - Pension & Welfare Division |
(415) 557-7878 info
(415) 975-2080 wages |
Pensions, benefits, flexible plans |
| Physicians & Surgeons |
Medical Bd of CA |
(800) 633-2322 |
Licenses and regulates physicians, surgeons, acupuncturists, audiologists, hearing aid dispensers, physical therapists, physician assistants, podiatrists, psychologists, respiratory care practitioners, speech-language pathologists, dispensing opticians, research psychoanalysts, medical assistants, perfusionists, occupational therapists and midwives. |
| Policing Agency |
Fresno County Sheriff's Office |
(559) 488-3939 |
|
| Policing Agency |
Fresno City Police Dept |
(559) 671-7000 |
|
| Policing Agency |
California State Police |
(559) 445-5231 |
|
| Policing Agency |
Clovis Police Dept |
(559) 297-2415 |
|
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| Policing Agency |
Sanger Police Dept |
(559) 875-8521 |
|
| Policing Agency |
CA Highway Patrol |
(559) 277-7250 |
|
| Private Investigators/Security Guards |
CA Bureau of Security & Investigative Services |
(800) 952-5210 |
Administers the Private Investigator Act, Private Security Services Act, Collateral Recovery Act, Alarm Company Act and Locksmith Act |
| Private Party Dispute - up to $7,500 |
Small Claims Advisor |
(559) 262-4291 |
Private party disputes |
| Product Safety |
US Consumer Product Safety Commission |
(800) 638-2772 |
Enforces regulation of household and recreational products, investigates injuries associated with consumer products, establishes safety standards |
| Rental Applications - Denial |
Fair Housing Council of Fresno |
(559) 244-2950 |
Denial of rent application, especially mobile home parks, based on discrimination; source of income; class discrimination; rules terms and conditions |
| Savings & Loans |
CA Dept of Savings & Loan |
(213) 897-8242 |
Administers and enforces the Savings & Loan Association Law; errors in computing interest, impound for taxes |
| Schools - Vocational |
CA Bureau for Private Postsecondary & Vocational Education |
http://www.bppve.ca.gov |
Responsible for approving and regulating private postsecondary educational institutions. |
| Section 8 Housing |
US Dept of Housing & Urban Development |
(415) 556-5490 |
Investigates violations of Section 8 housing |
| Securities & Finance |
US Securities & Exchange Commission |
(202) 272-7450
(415) 705-2500 |
Administers federal laws involving securities and finances to protect investors and the public; corporate reorganization proceedings; registers brokers, dealers and investment companies and advisors |
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| Senior Health Insurance |
Health Insurance Counseling & Advocacy Program (local Fresno office) |
(559) 224-9117 |
Local Fresno Area Agency on Aging - helps with senior health insurance questions and referrals; complaints regarding specific volunteers or program managers. |
| Senior Housing Facilities |
CA Dept of Housing & Community Development (state) |
(916) 445-4775 |
Health and safety codes; building and housing standards; manufactured housing and mobile home laws; housing for low income, disabled or elderly programs; independent living skills training programs. |
| Senior Services |
Dept on Aging |
(800) 231-4024 |
Services available to seniors |
| Seniors |
CA Dept on Aging (state) |
(800) 231-40024 |
Works with 33 local Agencies on Aging and administers the following programs: Nutrition Services, Congregate & In-Home, Adult Day Health Care; Alzheimer's Day Care Resource Centers, Brown Bag Program, Long-Term Care Ombudsman Program; Foster Grandparent Program; Health Insurance & Advocacy Program (HICAP), Information and Assistance (or referral), Legal Assistance, Linkages Program, Multipurpose Senior Services Program (MSSP), Senior Community Service Employment Program, Senior Companion Program |
| Social Security |
US Social Security Administration (local Fresno office) |
(559) 487-5476 |
Social Security issues |
| State Grants |
CA Student Aid Commission |
(916) 445-0880 |
State grants to college students |
| Structural Pest Control |
CA Structural Pest Control Bd |
(916) 561-8708 |
Examines, licenses and regulates persons practicing structural pest control; violation of fumigation or pesticide laws; negligent use of pesticides; failure to complete a contract; departing from plans and specifications; violating building safety, labor, health or compensation insurance laws |
| Supplemental Security Income |
CA Dept of Social Services (state) |
(559) 445-6556 |
|
| Tax Preparers |
IRS |
(800) 829-1040 |
Failure to return documents |
| Towing Companies |
CA Dept of Motor Vehicles (local Fresno office) |
(559) 488-4096 |
Towing companies; storage fees; lien sales. Also see Fresno Police Dept (559) 621-7000 to verify if vehicles was towed rather than stolen. |
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| Utilities; household goods movers; shuttles or limousines |
CA Public Utilities Commission |
(800) 649-7570 |
Jurisdiction over utility companies (telephone, water, electricity, etc.), moving companies, shuttles and limousines; intrastate rates and services |
| Veterinarians |
CA Veterinary Medical Bd & Registered Veterinary Technician Examining Committee |
(916) 263-2610 |
Examines, licenses and regulates those practicing veterinary medicine in CA |
| Veterans Benefits |
US Dept of Veterans Affairs (federal) |
(800) 827-0641 |
Processes claims for veterans' benefits; provides counsel, aid and assistance to veterans and their dependents |
| Wages |
CA Dept of Industrial Relations - Labor Commissioner (local Fresno office)
|
(559) 244-5340 |
Wage claim complaints; labor laws; worksite compliance |
| Weights & Measures |
CA Dept of Food & Ag |
(800) 675-2427 |
Assures consumers, handlers and producers receive accurate weights and measures of the commodities and services purchased; promotes and protects the economy of the state's agricultural industry; assures food is clean, wholesome and safe; approves and regulates pesticides for use in CA. |
| Weights & Measures |
Fresno Co Weights & Measures Office |
(559) 456-7510 |
Jurisdiction over any commodity that is weighed, measured or counted, including gasoline and food; assures accuracy of weights and measures |
| Welfare/Social Services |
CA Dept of Social Services |
(916) 657-3661
(559) 445-5691 |
Administers welfare, social services to families and seniors, persons with disabilities and other adults and children to protect from abuse and neglect; community care licensing and disability evaluations |
| Working Conditions |
CA Dept of Industrial Relations - Division of Occupational Safety & Health |
(415) 972-8500 |
Ensures safe and healthful working conditions on the job; elevators; standards for mining and tunneling; pressure vessels; aerial tramways and movable amusement rides |
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