General Information

Contact Dept

  • Phone:
    (559) 600-3141
  • Email:
    damail@co.fresno.ca.us
  • Address:
    2220 Tulare St., Suite 1000
    Fresno, CA 93721
  • Email Department

Consumer Fraud Referral List


ISSUE

AGENCY
NAME

COMPLAINT
NUMBER

AGENCY
FUNCTION

Adoptions Dept of Social Services (local Fresno office) (559) 445-6556 Matters relating to adoptions.
Adoptions CA State Dept of Adoptions (state) (916) 323-0467 Matters relating to adoptions.
Attorneys CA Bar of California (800) 843-9053 Complaints against attorneys regarding possible lawyer misconduct.
Automobile Purchases CA Dept of Motor Vehicles (local vehicles) (559) 488-4096 Odometer readings; counterfeit/fraudulent documents; registration not completed or received; false advertising; warranty; unlicensed dealer; Lemon Law information; dealer bonds
Automobile Repair CA Bureau of Automotive Repair (local Fresno office) (559) 445-5015 Automobile repair; failure to give written estimate; failure to obtain customer authorization; guarantee or warranty for labor or parts; failure to provide itemized invoice; subletting of repairs to another facility; smog inspections; unsatisfactory new motor vehicle warranty third party dispute resolution.
Banks - National US Regional Admin of National Banks (800) 613-6743 Enforces federal banking laws and examines all national banks throughout the state - banks with "national" or "NA" or "NT" and "SA".
Banks & Trust Companies CA Banking Dept (800) 622-0620 Investigates complaints from the general public about state-charted banks or trust companies.
Building & Safety Dept of Public Works (Fresno) (559) 453-5055 Building and safety codes.
Business Filings CA Secretary of State (559) 243-2100 Commissions notaries public; charters corporations; oversees state archives, files UCC, financing statement and tax lien information; campaign and lobbyist disclosure information; limited partnerships; elections and political reform.
Cemetery & Funeral Homes CA Cemetery & Funeral Programs (800) 952-5210 License and regulate cemeteries, crematories, cemetery brokers, cemetery salespeople and cremated remains disposers; cemetery endowment care and special care (trust) funds; mausoleum and columbarium construction; funeral directors, embalmers, removal, transportation and burial preparation.
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Collection Companies US Federal Trade Commission (877) 382-4357 Regulates misleading, deceptive and unfair business practices on a national level; Deceptive labeling of products; failure to disclose all credit terms before opening an account or making a loan or to correct billing errors; abusive or deceptive collection practices by debt collection agencies; inaccurate or out-of-date information in credit reports issued by credit reporting agencies; violations of federal warranty law and Used Car Trade Regulation Rule which requires used car dealers to disclose terms of warranty, if any.
Community Care Facilities CA Dept of Social Services (state) (559) 445-6556  
Consumer - General Questions Better Business Bureau (559) 222-8111 Provides mediation services; referral information; brochures
Consumer Fraud CA Office of the Attorney General (800) 952-5225 Amorist/business competition; charities; court-appointed conservatorships; Do Not Call Registry; international student exchange placement organizations; Prop 65 enforcement reporting; sellers of travel (travel agents); tobacco; Medi-Cal Fraud & Elder Abuse; identity theft; immigration consultants; telemarketing; Business Opportunities Act; SAMP violations; misappropriation of state or federal funds re job training.
Consumer Info Center CA Dept of Consumer Affairs - Complaint Mediation Division (800) 952-5210 Mediates complaints received against industries regulated by DCA.
Consumer Info Center CA Dept of Consumer Affairs - Consumer Info Center (800) 952-5210 Consumer information; referral and publications
Contractors - Bldg CA Contractors State License Bd - local Fresno office (559) 445-5281 License and regulates contractors in the bldg trades professions
Contractors - Unlicensed CA Contractors State License Bd - Swift Unit (916) 225-2924 Report unlicensed contractors activity advertising
Corporations CA Dept of Corporations (866) 275-2677 Regulation of securities, franchises, off-exchange commodities, investment and financial services, independent escrows, consumer and commercial finance lending and residential mortgage lending.
Credit card fraud; Sweepstakes awards; Telemarketing fraud Nat'l Fraud Info Center (800) 676-7060 NFIC works with the FBI and FTC on credit card fraud; sweepstakes awards; telemarketing fraud - national database
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Dentist CA Bd of Dental Examiners (916) 263-2335 Licenses and regulates dentists, registered dental assistants and register dental hygienists.
Elder Abuse (See Policing Agencies)    
Email Scams/Internet Fraud Federal Bureau of Inv http://www.IC3.gov  International White Collar Crime Center and FBI Federal Database re email scams.
Employment or Housing Discrimination CA Dept of Fair Employment & Housing (local Fresno office) (559) 244-4812 Administers the Fair Employment & Housing Act against discrimination in the workplace or housing.
Federal crimes Federal Bureau of Inv (local Fresno office) (559) 436-4474 Criminal violations of law - federal
Federal grants US Dept of Education - Assn of Vocational Adult Education (800) 647-8733 Federal grants to college students
Group homes CA Dept of Social Services - Community Care Licensing (559) 457-7008 Licenses and regulates group homes
Hair salons and manicurists CA Bd of Barbering & Cosmetology (800) 952-5210 Regulates cosmetologists, barbers, manicurists, estheticians and electrologists
Housing Discrimination - Seniors CA Dept of Fair Employment & Housing (state)    
Housing Discrimination US Dept of Housing & Urban Development (415) 436-6451 Landlord/tenant problems with HUD-subsidized housing (i.e. improper evictions); housing discrimination complaints; Section 8 housing
Insurance CA Dept of Insurance (415) 538-4400 Has jurisdiction over title and other insurance companies and provides info relating to requirement for insurance companies, agents and brokers.
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Investment fraud - Against Seniors Seniors Against Investment Fraud (SAIF) with Dept of Corporations (866) 275-2677 SAIF to take leadership role to alert and education Californians over the age of 50 about investment and telemarketing fraud crimes and how to avoid being victimized.
Labeling - Deceptive US Federal Trade Commission (877) 382-4357 Regulates misleading, deceptive and unfair business practices on a national level; deceptive labeling of products; failure to disclose all credit terms before opening an account or making a loan or to correct billing errors; abusive or deceptive collection practices by debt collection agencies; inaccurate or out-of-date information in credit reports issued by credit reporting agencies; violations of federal warranty law and Used Car Trade Regulation Rule which requires used car dealers to disclose terms of warranty, if any.
Legal Help - Advocate Centro La Familia (559) 237-2961 Help in public benefits; housing; enrollment applications; domestic violence/immigration; First 5/Prop 10; Ryan White HIV/AIDS Education; Hispanics in Philanthropy; March of Dimes; Susan G. Komen Foundation; Women's Health Partnership; telecommunications; consumer fraud; Mazon; STOP Program
Legal Help - Restricted Income Central CA Legal Services (559) 570-1200 Provides legal help in limited areas of the law (i.e. unlawful evictions)
Long Term Care Ombudsman Crisis Line CA Dept of Aging (state) (800) 231-4024  
Mailing labels Direct Marketing Assn - Mail Preference Service P.O. Box 3861 Grand Central Station, New York, NY 10163 To remove your name and address off of Direct Marketing Association's member lists
Mailing lists Credit Reporting Agencies

Equifax 800-685-1111
TU 800-851-2674
TRW 800-527-3933

Credit reporting companies prepare mailing lists from their databank.  To remove name from list, call.
Medicare/Medicaid (Medi-Cal) CA Dept of Health Services (state) (916) 445-4171 Responsible for a variety of programs that emphasize prevention-oriented health care and delivery of medical services to the economically disadvantaged; protect from unsafe foods, drugs, drinking water and hazardous materials; enforce health standards in health facilities; licenses and certifies hospitals, nursing homes, dialysis centers, clinics and home health agencies; Medi-Cal and prepaid health; etc.
Mental Health Bd of Behavioral Science Examiners (916) 445-4933 Regulates educational psychologists, licensed clinical social workers; associate clinical social workers; marriage, family and child counselors and trainees.
Mobile homes CA Dept of Housing & Community Development (state) (916) 445-4775 Health and safety codes; building and housing standards; manufactured housing and mobile home laws; housing for low income, disabled, or elderly persons; subsidized housing in urban or rural areas; emergency shelter programs; independent living skills training programs.
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Nigerian Scam US Secret Service (202) 406-5850
(213) 894-4830
Letters from Nigeria or Logos offering to split money being held by individual for the heir of a deceased American citizen; Extortion demands to pay or a person will be kidnapped; charity has been left money, but has to pay a tax; etc.
Nurses CA Bd of Registered Nursing (916) 322-3350 Examines and licenses registered nurses (RNs); qualified nurse midwives; nurse anesthetists; nurse practitioners and public health nurses.  Takes disciplinary action against unsafe or incompetent RNs.
Nursing Home Conditions/License CA Dept of Health Services (state) (916) 445-4171 Responsible for a variety of programs that emphasize prevention-oriented health care and delivery of medical services to the economically disadvantaged; protect from unsafe foods, drugs, drinking water and hazardous materials; enforces health standards in health facilities; licenses and certifies hospitals, nursing homes, dialysis centers, clinics and home health agencies; Medi-Cal and prepaid health, etc.
Pell Grants Pell Grants (800) 433-3243 Pell Grants for college students
Pensions; Benefits; Flexible Plans CA Dept of Industrial Relations - Pension & Welfare Division (415) 557-7878 info
(415) 975-2080 wages
Pensions, benefits, flexible plans
Physicians & Surgeons Medical Bd of CA (800) 633-2322 Licenses and regulates physicians, surgeons, acupuncturists, audiologists, hearing aid dispensers, physical therapists, physician assistants, podiatrists, psychologists, respiratory care practitioners, speech-language pathologists, dispensing opticians, research psychoanalysts, medical assistants, perfusionists, occupational therapists and midwives.
Policing Agency Fresno County Sheriff's Office (559) 488-3939  
Policing Agency Fresno City Police Dept (559) 671-7000  
Policing Agency California State Police (559) 445-5231  
Policing Agency Clovis Police Dept (559) 297-2415  
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Policing Agency Sanger Police Dept (559) 875-8521  
Policing Agency CA Highway Patrol (559) 277-7250  
Private Investigators/Security Guards CA Bureau of Security & Investigative Services (800) 952-5210 Administers the Private Investigator Act, Private Security Services Act, Collateral Recovery Act, Alarm Company Act and Locksmith Act
Private Party Dispute - up to $7,500 Small Claims Advisor (559) 262-4291 Private party disputes
Product Safety US Consumer Product Safety Commission (800) 638-2772 Enforces regulation of household and recreational products, investigates injuries associated with consumer products, establishes safety standards 
Rental Applications - Denial Fair Housing Council of Fresno (559) 244-2950 Denial of rent application, especially mobile home parks, based on discrimination; source of income; class discrimination; rules terms and conditions
Savings & Loans CA Dept of Savings & Loan (213) 897-8242 Administers and enforces the Savings & Loan Association Law; errors in computing interest, impound for taxes 
Schools - Vocational CA Bureau for Private Postsecondary & Vocational Education http://www.bppve.ca.gov Responsible for approving and regulating private postsecondary educational institutions.
Section 8 Housing US Dept of Housing & Urban Development (415) 556-5490 Investigates violations of Section 8 housing
Securities & Finance US Securities & Exchange Commission (202) 272-7450
(415) 705-2500
Administers federal laws involving securities and finances to protect investors and the public; corporate reorganization proceedings; registers brokers, dealers and investment companies and advisors
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Senior Health Insurance Health Insurance Counseling & Advocacy Program (local Fresno office) (559) 224-9117 Local Fresno Area Agency on Aging - helps with senior health insurance questions and referrals; complaints regarding specific volunteers or program managers.
Senior Housing Facilities CA Dept of Housing & Community Development (state) (916) 445-4775 Health and safety codes; building and housing standards; manufactured housing and mobile home laws; housing for low income, disabled or elderly programs; independent living skills training programs.
Senior Services Dept on Aging (800) 231-4024 Services available to seniors
Seniors CA Dept on Aging (state) (800) 231-40024 Works with 33 local Agencies on Aging and administers the following programs:  Nutrition Services, Congregate & In-Home, Adult Day Health Care; Alzheimer's Day Care Resource Centers, Brown Bag Program, Long-Term Care Ombudsman Program; Foster Grandparent Program; Health Insurance & Advocacy Program (HICAP), Information and Assistance (or referral), Legal Assistance, Linkages Program, Multipurpose Senior Services Program (MSSP), Senior Community Service Employment Program, Senior Companion Program
Social Security  US Social Security Administration (local Fresno office) (559) 487-5476 Social Security issues
State Grants CA Student Aid Commission (916) 445-0880 State grants to college students
Structural Pest Control CA Structural Pest Control Bd (916) 561-8708 Examines, licenses and regulates persons practicing structural pest control; violation of fumigation or pesticide laws; negligent use of pesticides; failure to complete a contract; departing from plans and specifications; violating building safety, labor, health or compensation insurance laws
Supplemental Security Income CA Dept of Social Services (state) (559) 445-6556  
Tax Preparers IRS (800) 829-1040 Failure to return documents
Towing Companies CA Dept of Motor Vehicles (local Fresno office) (559) 488-4096 Towing companies; storage fees; lien sales.  Also see Fresno Police Dept (559) 621-7000 to verify if vehicles was towed rather than stolen.
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Utilities; household goods movers; shuttles or limousines CA Public Utilities Commission (800) 649-7570 Jurisdiction over utility companies (telephone, water, electricity, etc.), moving companies, shuttles and limousines; intrastate rates and services
Veterinarians CA Veterinary Medical Bd & Registered Veterinary Technician Examining Committee (916) 263-2610 Examines, licenses and regulates those practicing veterinary medicine in CA
Veterans Benefits US Dept of Veterans Affairs (federal) (800) 827-0641 Processes claims for veterans' benefits; provides counsel, aid and assistance to veterans and their dependents
Wages

CA Dept of Industrial Relations - Labor Commissioner (local Fresno office)

(559) 244-5340 Wage claim complaints; labor laws; worksite compliance
Weights & Measures CA Dept of Food & Ag (800) 675-2427 Assures consumers, handlers and producers receive accurate weights and measures of the commodities and services purchased; promotes and protects the economy of the state's agricultural industry; assures food is clean, wholesome and safe; approves and regulates pesticides for use in CA.
Weights & Measures Fresno Co Weights & Measures Office (559) 456-7510 Jurisdiction over any commodity that is weighed, measured or counted, including gasoline and food; assures accuracy of weights and measures
Welfare/Social Services CA Dept of Social Services (916) 657-3661
(559) 445-5691
Administers welfare, social services to families and seniors, persons with disabilities and other adults and children to protect from abuse and neglect; community care licensing and disability evaluations
Working Conditions CA Dept of Industrial Relations - Division of Occupational Safety & Health (415) 972-8500 Ensures safe and healthful working conditions on the job; elevators; standards for mining and tunneling; pressure vessels; aerial tramways and movable amusement rides

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